Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,109 Reviews)
Rating breakdown 2,109 reviews
5 Stars
1,543
4 Stars
319
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
5
Roku
on November 20, 2024
Posted by: Chauntey G
Make navigation easy streaming is reliable and it's fun
Written by a customer while visiting roku.com
Customer Rating
5
I like my Roku
on November 20, 2024
Posted by: Zenobia J
I think it better than the fire stick. I like all the upgrades that come along with it.
Written by a customer while visiting roku.com
Customer Rating
5
Review of new ROKU EXPRESS 4KIt
on November 22, 2024
Posted by: JAIME G
Almost everything is excellent (simple programming or interface with the TV set, Controls, ease of using the gadget
for the type of TV programs that we like to watch.
My only difficulty (because we are senior already) is
the physical size of the Remote Control. It is too small to use that pushing and selecting functions became a hurdle for us
as we operate this when we are lying on bed relaxing and ready to sleep. Of course the lights are not that bright in Bedrooms.
The designer (same when I was young) believes the smaller the remote the better but using it is not as easy if it were a little bigger. He may consider the size of human hand (ergonomics as
others may call it)
for the type of TV programs that we like to watch.
My only difficulty (because we are senior already) is
the physical size of the Remote Control. It is too small to use that pushing and selecting functions became a hurdle for us
as we operate this when we are lying on bed relaxing and ready to sleep. Of course the lights are not that bright in Bedrooms.
The designer (same when I was young) believes the smaller the remote the better but using it is not as easy if it were a little bigger. He may consider the size of human hand (ergonomics as
others may call it)
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express 4K+.
on November 24, 2024
Posted by: Marie M
Easy to maneuver to different apps and programs. Can watch live TV or stream. Really like that you can use the same remote to turn on and off the TV and also has volume control.
Written by a customer while visiting roku.com
Customer Rating
3
ROKU Control
on November 25, 2024
Posted by: Frank A
The set is easy I am using 7 ROKU devices in my home. 7 work well and two the turn on/ off microphone features do work.
The controller design with volume and mute bottoms on the right side are activated when using the front features. A laminating control would be great.
The controller design with volume and mute bottoms on the right side are activated when using the front features. A laminating control would be great.
Response from roku.comBy Bernie, Roku Customer Advocate, November 26, 2024
Hi Frank, we appreciate you taking the time to share your experience, and we want to help! Please make sure to check if your device is not blocked by any objects and clean the front face of the device to ensure that the sensor is not blocked by dust. If the issue persists, you can follow these steps to set up your remote for TV controls: https://support.roku.com/article/115013019828.
You can also download the Roku app as your device's remote. Need assistance? You can contact us online at http://support.roku.com/contactus to connect with an agent who can help you troubleshoot this. Your feedback is very important to us, and we’re eager to help.
Happy Streaming!
Roku Customer Advocate
You can also download the Roku app as your device's remote. Need assistance? You can contact us online at http://support.roku.com/contactus to connect with an agent who can help you troubleshoot this. Your feedback is very important to us, and we’re eager to help.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Remote control issues
on November 26, 2024
Posted by: DaveP
from Missouri
In search of trouble shooting, I found multiple posters with same issue; remote works when it wants. New batteries, set up after reboot etc. One customer rep response could not make sense of the English question asking for more detail from someone who precisely and concisely detailed the issue I have. This lead me to believe there is a known issue with remote control that is being swept under the rug. My phone app is my way of using the TV with my express 4k+ player. It's my solution to not buying another remote that apparently has issues since I don't believe in supporting the purchase of 1 year old obsolescence.
Buy a different player that doesn't require use of this remote. I have 3 different players and this one, judging from forums has issues.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 28, 2024
Hello Dave, we understand you are having trouble with your Roku remote. Sometimes, Roku remotes can lose connection with their devices for various reasons, such as power problems or Wi-Fi issues. Please ensure the batteries are correctly installed and that the path has no obstructions. Also, press and hold the pairing button at the back of your remote for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, refer to this FAQ article at https://support.roku.com/article/21303049528855. If the issue persists, please let us know at http://support.roku.com/contactus.
We're always here to help!
Roku Customer Advocate
We're always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and use
on November 27, 2024
Posted by: Robert Harris
This is by second ROKU that I am using to replace the internal streaming device on my Visio TV which has become outmoded. It was simple and easy to install and set up. Wonderful device.
Written by a customer while visiting roku.com
Customer Rating
5
Love my Rock Express 4K+
on December 23, 2024
Posted by: Margaret Haupt
I'm a 71 year old woman and I was able to set it up myself. Very nice, turns the TV off and on and controls the volume. Best investment made.
Written by a customer while visiting roku.com