Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,000 Reviews)
Rating breakdown 2,000 reviews
5 Stars
1,445
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
2
Remote control issues
on November 26, 2024
Posted by: DaveP
from Missouri
In search of trouble shooting, I found multiple posters with same issue; remote works when it wants. New batteries, set up after reboot etc. One customer rep response could not make sense of the English question asking for more detail from someone who precisely and concisely detailed the issue I have. This lead me to believe there is a known issue with remote control that is being swept under the rug. My phone app is my way of using the TV with my express 4k+ player. It's my solution to not buying another remote that apparently has issues since I don't believe in supporting the purchase of 1 year old obsolescence.
Buy a different player that doesn't require use of this remote. I have 3 different players and this one, judging from forums has issues.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 28, 2024
Hello Dave, we understand you are having trouble with your Roku remote. Sometimes, Roku remotes can lose connection with their devices for various reasons, such as power problems or Wi-Fi issues. Please ensure the batteries are correctly installed and that the path has no obstructions. Also, press and hold the pairing button at the back of your remote for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, refer to this FAQ article at https://support.roku.com/article/21303049528855. If the issue persists, please let us know at http://support.roku.com/contactus.
We're always here to help!
Roku Customer Advocate
We're always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and use
on November 27, 2024
Posted by: Robert Harris
This is by second ROKU that I am using to replace the internal streaming device on my Visio TV which has become outmoded. It was simple and easy to install and set up. Wonderful device.
Written by a customer while visiting roku.com
Customer Rating
5
Love my Rock Express 4K+
on December 23, 2024
Posted by: Margaret Haupt
I'm a 71 year old woman and I was able to set it up myself. Very nice, turns the TV off and on and controls the volume. Best investment made.
Written by a customer while visiting roku.com
Customer Rating
5
GREAT APP CONTROL
on December 28, 2024
Posted by: Deb C
Roku 4k has good screen options to personalize it, not an overwhelming amount of useless or unwanted ads. And I only need the Roku 4k remote because it works on my Samsung tv. No complaints or problems with it. I would recommend.
Written by a customer while visiting roku.com
Customer Rating
5
on December 29, 2024
Posted by: Rick B
Great tv working really good would buy this again really nice
Written by a customer while visiting roku.com
Customer Rating
5
roku
on January 22, 2025
Posted by: Stephen W
Nice! I enjoy the selections Some good shows I forgot about
Written by a customer while visiting roku.com
Customer Rating
5
on January 26, 2025
Posted by: Anonymous
We loved our new Roku device, until it burned up with everything in our apartment. We used to live in Pacific Palisades Ca.
Written by a customer while visiting roku.com
Customer Rating
5
Roku programming
on February 6, 2025
Posted by: Braden G
Have been using Roku products for a number of years now. Have added the Roku devices to tv’s to watch great programming like Netflix Paramount+ etc. Last year purchased a 50 inch Roku brand tv with sound bar super easy to set up nice picture and great sound.
Written by a customer while visiting roku.com