Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,000 Reviews)
Rating breakdown 2,000 reviews
5 Stars
1,445
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
does not work
on July 3, 2024
Posted by: why4
from Pa
keeps turning TV on and off your tech teem say it is my new TV set and will not deal with your equipment is the problem HDMI brand new cable from three different stores
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hi there, thanks for letting us know about the issues you're experiencing. It seems like your Roku device might not be getting enough power. To fix this, we suggest plugging your Roku into a separate power outlet instead of using a USB port on your TV. Additionally, many modern TVs have a built-in sleep timer feature. If your TV is turning off and on around the same time each day, you should check your TV's scheduling settings to make sure this feature is turned off. In addition, it may help to try temporarily turning off Power Savings mode. To do so, please follow these steps: Go to Settings/System/Power/Auto Power Savings. Uncheck “After 20 minutes of no interaction”. We hope this is helpful. After performing this step, please let us know at https://support.roku.com/contactus so that we can assess this matter thoroughly.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Can’t get app
on July 3, 2024
Posted by: Dan G
from Sacramento CA
I’ve given up using my Roku 4k because the Roku app disappeared from my Samsung smart tv and, after multiple attempts with Roku support, I can’t redownload the Roku app. I can download the roku channel app but that isn’t what i want
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello Dan, help is here! Here are some quick tips to fix the issue: Try updating the software version of your Roku device. Press Home > Settings > System > Software Update and check for available updates manually. If the issue persists, please let us know at http://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Ditch the cable
on July 4, 2024
Posted by: Chris 570
from Pine grove Pennsylvania
Saved me $100 a month and it works amazing the only thing is I wish I would of just switch sooner but I was scared I wouldn't like it... well I love it roku is were it's at.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote died after a week
on July 10, 2024
Posted by: Lulu27
from California
The Roku remote broke and died . The lights are completely off and can’t reset even after changing batteries . Only lasted a week
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi Lulu, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Too Few Control Features
on July 18, 2024
Posted by: notveryhappy
from Wentzville, MO
I bought a Roku device to allow my older Samsung TV to hookup to a new cable service. I found that the Roku controller had very few features. It didn't even have numerical buttons. I soon replaced it with a Xumo box that had better compatibility with my Samsung and the cable provider (Spectrum).
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 14, 2024
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback nonetheless. If there is anything we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Samsung Smart TV problem
on July 19, 2024
Posted by: Vicky51
from Newfane NY
I have to give it a big failure. This is the second Roku I have use with my Samsung Smart TV and both were not recognized by the TV within 2 weeks of connecting. I have had no luck in getting any tech help woth this problem.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 28, 2024
Hi Vicky, we appreciate you sharing this with us. Thank you for your feedback. If you encounter any challenges during the setup or activation process, please do not hesitate to contact us at support.roku.com. support.roku.com. Your feedback is essential to us and is crucial in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
We can't wait for you to start streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Good Product
on July 19, 2024
Posted by: Anonymous
from EDWARDS, MO
It works well for what I need it for. I am brand new to streaming and am still learning.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed
on July 26, 2024
Posted by: Joedb54
from Boston area
Unit seemed to work fine for awhile and then just after warranty expired I started getting messages saying unplug usb cable from tv and use 110V power adapter. I did and continued having issues. Contacted support who told me I was out of warranty and they wouldn’t help. Too bad.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 5, 2024
Hi, Joe. Help is here! As a quick fix, we recommend using an adapter with a power output of 5 Volts and 1 Amp (1000 mA) or a regular phone charger adaptor and plugging it into a wall outlet. Connecting to a wall outlet ensures that your Roku streaming player doesn’t need to power up each time you turn on your TV. This means your player will be ready to use faster than if connected to the TV. For more information, please refer to this link: https://support.roku.com/article/217787747#section-2. If the issue persists, let us know at http://support.roku.com/contactus.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com