Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,000 Reviews)
Rating breakdown 2,000 reviews
5 Stars
1,445
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
Customer service
on June 19, 2024
Posted by: Barbara451
from San Diego ca
I'm having an issue with the Roku and I cannot get anyone in customer service to help me. I regret buying it.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi Barbara, thanks for taking a few moments to share your feedback. This does not sound like expected behavior, and we'd like to help.
Please visit us online at support.roku.com/contactus to chat with a support agent. The team will then work with you directly to troubleshoot.
Happy Streaming!
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to chat with a support agent. The team will then work with you directly to troubleshoot.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
It stinks I can’t program it
on June 20, 2024
Posted by: Bob 28
from Orrum N. C.
It is impossible to program when it says that the data is in the box on how to.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi Bob, thanks for taking a few moments to share. If you encounter any challenges during the setup or activation process, please do not hesitate to contact us at support.roku.com. support.roku.com. Your feedback is essential to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
We can't wait for you to start streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on June 20, 2024
Posted by: Duane
from Arizona
My smart TV would not pickup several steamer. Roku allowed me to get them.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the features and ease of use.
on June 20, 2024
Posted by: SteveG
from Coolville, Ohio
I bought this because I ditched the Dish and got a streaming service. Since I had to return the remote and couldn't find the TV remote I bought this because it has the on/off button and volume control. It works near perfectly. For some reason when I turn it on and the TV comes on if I don't push another button soon I get a screen saying it can't find a connection to anything. Other than that, it's great. Syncing it to the TV was a breeze as was downloading apps that I wanted.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love this Roku - I have 4!
on June 26, 2024
Posted by: juju1516
from Ann Arbor, MI
I loke Roku and their products. I upgraded my old Roku to have volume control on the remote. Simple setup and very happy with all features. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
seniors streaming for the first tilme
on June 28, 2024
Posted by: kay 18
from Southern Illinois
We bought our first Roku stick when we were finally able to get internet fast enough for streaming. One of our TVs needed to have a stick to smarten it up and it worked beautifully. After a month or so, we decided to get another for our already smart tv . We appreciated the ease of use and all the free programing that it offers. We are over 70 and really don't like change, but this was certainly worth it. We may even get another stick for another set we use occasionally.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
A-OK
on June 30, 2024
Posted by: Tessmama
from New York, NY
I'm not tech savvy so I can only comment on my experience. So far, problem free and that's what I seek.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I just bought this
on July 2, 2024
Posted by: LaCona
from Phoenix
And already it glitches and turns tv off. Plus, it won’t stay on long enough to update!!! I also have a Roku tv and it will just go back to the Home Screen when u are watching something!! Down hill Roku ick
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 9, 2024
Hello LaCona, thanks for sharing and this sounds a bit unusual. It's important to note that all Roku devices should have a stable internet connection to avoid a playback issue. You can check the connection by going to Home > Network > Check Network Connection. Additionally, try restarting your Wi-Fi router. You can also try moving your router and Roku device to a higher location in the room. Also, make sure that your TV is not blocking the wireless signal to the Roku device. Visit this page for more tips on fixing playback issues https://support.roku.com/article/208755548.
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
If your TV is turning off, it may be because the auto-power savings feature is enabled. To learn more or disable it, visit our article here: https://support.roku.com/article/6306527767575.
Let us know if we can assist you further at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com