Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(2,332 Reviews)
Rating breakdown 2,332 reviews
5 Stars
1,750
4 Stars
333
3 Stars
111
2 Stars
57
1 Star
81
88%of customers recommend this product.
(
1,276 out of
1,449)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
3
Not enough features
on January 23, 2024
Posted by: Wango
from Indianapolis
They need #’s on the control so you can key in channels.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Great solution to easy streaming
on January 23, 2024
Posted by: Carl
from California
Simple solution to streaming for beginners without cable
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Bad just doesnt work
on January 23, 2024
Posted by: Dan k
from Utah
Remote is the worst I've ever seen the app itself stops working buttons don't work you have to turn everything off by removing the batteries and then putting them back in turning it off and then it'll work again but the worst thing is the remote the side buttons are horrible
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello Dan! Help has arrived! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. Just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic streaming device
on January 23, 2024
Posted by: Mawcul
from Bonita Springs, Florida
I have purchased Roku streaming devices for years and with each new iteration of Roku the function just gets better and better. I now have two wireless units that perform flawlessly and exceed my expectations.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 24, 2024
Posted by: Robyn
from Knoxville, TN
Not complicated to set up for the first time or to use everyday.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
It will do
on January 25, 2024
Posted by: Deanne
from Washington
This is not as simple as one might think. It does the job but there are some hiccups that we still have to work through like hearing Prime videos but not seeing them. Ahh the details.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Deanne, thanks for sharing. We want to help. Please ensure that your device is within range of the Wi-Fi signal and not blocked by anything. Make sure your Wi-Fi network is active and visible on other devices. If the issue continues, try restarting your devices. Sometimes, connectivity problems can be fixed with a simple restart. For more details on fixing this issue, check out this FAQ article at https://support.roku.com/article/208755548. It's also important to update all software to get the best performance and latest features. To do this, press Home > Settings > System > Software Update.
If the issue persists, please let us know at https://support.roku.com/contactus. Your feedback is important to us.
Happy Streaming!
Roku Customer Advocate
If the issue persists, please let us know at https://support.roku.com/contactus. Your feedback is important to us.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Remote
on February 19, 2024
Posted by: Anonymous
from Oklahoma
My volume won't work on remote. The channels do. Thx!!!
Written by a customer while visiting roku.com
Customer Rating
2
Not what I expected
on April 1, 2024
Posted by: Dave1991
from Redondo Beach, CA
Sometimes I have to re-initiate the WIFI connection . Sometimes it just locks up,
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 16, 2024
Hi Dave, we appreciate you sharing your experience with us and we are here to help! Please try to improve your internet connection by restarting your Wi-Fi router or resetting the network connection on your Roku Device through the device-operated system. You can refer to this FAQ article for detailed instructions on how to do these steps: https://support.roku.com/article/208757008. Just in case you're asking for further assistance, contact support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and looking forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com