Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Average customer rating
4.5
(1,999 Reviews)
Rating breakdown 1,999 reviews
5 Stars
1,444
4 Stars
309
3 Stars
111
2 Stars
57
1 Star
78
88%of customers recommend this product.
(
1,220 out of
1,390)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Device for TV with Voice Remote - Black
Customer Rating
1
Does not work
on December 22, 2023
Posted by: RichardBurton
from Southern cal
I bought this Roku player and it kept asking me to enter my WiFi password one character at a time. I gave up and called help. Half an hour later my device was working but the picture would breakup and get fuzzy. So I am tossing the device and going back to my older model. Really unhappy. Packaging and paying to ship back is not worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Frustrated
on December 28, 2023
Posted by: KbCon
from Palmetto Florida
It seems if someone else uses their remote, it turns my tv to what ever they are turning their tv to. Example: I will be watching hulu and the other tv remote will kick me off and turn to Netflix (the streaming the other person was switching too). It's so freaking frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Awful product
on December 30, 2023
Posted by: Deb12
from Richmond va
Terrible decision!! Hooked up the system to my tv and it worked a week. Never could get it to work again. Returned it !!!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2024
Hi Deb, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Does not work
on December 31, 2023
Posted by: Deborah
from Big pine key fla
We have tried several times as have our teenage tech savy grand kids and cannot get it to worke . Not sure if it is the product or tv. We have always in the past preferred Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi Deborah, thanks for sharing. Are you still having issues getting set up? We encourage you to contact us online at support.roku.com/contactus. Our team would be happy to learn more and help troubleshoot this with you. Thank you so much for choosing Roku, and we hope to get you back up and streaming soon. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Mute button placement Inconvenient
on January 8, 2024
Posted by: Lcroku
from California
Roku unit works fine but I’m having difficulty with the mute button. It is constantly muting by accident while I am holding the remote in my hand. It probably should be situated on the front plate instead of the side.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Features my old device lacked
on January 23, 2024
Posted by: Debm
from San Francisco bay area
I like that it includes a volume control, a power switch and audio control.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
XMAS ROKU GIFT
on January 24, 2024
Posted by: ORION SLED 24in HDTV
from San Jose, CA
MY Pastor and her husband asked me what I wanted for Christmas this year and I had been without TV in my apartment for six months, So I told them I would like the "ROKU Express 4K+"😁and I have not stopped watching it except to sleep.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent with so many channels
on January 24, 2024
Posted by: Jeremy
from NYC
I have been using Roku products for years and never had an issue until a little over a month ago with a new device I had bought. I contacted Roku and they replaced it with a new device which has not given me any issues. I love Roku and the fact that it can turn any old TV into a smart TV, and even if your TV is a smart TV, you get additional free channels. I would definitely recommend their products
I would recommend this to a friend!
Written by a customer while visiting roku.com