Deanne, thanks for sharing. We want to help. Please ensure that your device is within range of the Wi-Fi signal and not blocked by anything. Make sure your Wi-Fi network is active and visible on other devices. If the issue continues, try restarting your devices. Sometimes, connectivity problems can be fixed with a simple restart. For more details on fixing this issue, check out this FAQ article at https://support.roku.com/article/208755548. It's also important to update all software to get the best performance and latest features. To do this, press Home > Settings > System > Software Update.
If the issue persists, please let us know at https://support.roku.com/contactus. Your feedback is important to us.

Happy Streaming!
Roku Customer Advocate

Hi Dave, we appreciate you sharing your experience with us and we are here to help! Please try to improve your internet connection by restarting your Wi-Fi router or resetting the network connection on your Roku Device through the device-operated system. You can refer to this FAQ article for detailed instructions on how to do these steps: https://support.roku.com/article/208757008. Just in case you're asking for further assistance, contact support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and looking forward to working with you.

We're always ready to help!
Roku Customer Advocate