Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,134 Reviews)
Rating breakdown 2,134 reviews
5 Stars
1,564
4 Stars
323
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
3
Like the product
on January 23, 2024
Posted by: Corey
from Kentucky
The product is good but about every other day I have to reconnect it to the internet. That’s my only complaint
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hi Corey! Thanks for sharing your thoughts with us. We're here to help you out. It is recommended to unplug your Wi-Fi router for at least 60 seconds to fix this. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Also, try connecting to a different network, like a Mobile Hotspot, to find out if the issue is with your Wi-Fi router or Roku device. If the issue persists, feel free to contact us at support.roku.com/contactus. Your feedback is really important to us and helps us improve our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Too difficult to switch between channels
on January 23, 2024
Posted by: ranger293
from Pittsburgh, PA
We like Roku, don't get me wrong; we would like to have a simpler method to change between channels. On our X-finity boxes, all we have to do is input a channel number or the call letters of a channel and it goes right to it. Roku is a bit cumbersome at times. Especially for us older people.
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi there, we appreciate your time for sharing. At the moment, the input channel number is not available on Roku. However, for convenient access, you can select your favorite channels. To set a channel as a favorite, open the Channel options menu, select Manage channels, then Favorite channels, and press OK to check the box next to any channel you want to mark as a favorite. Your input is valuable as we keep on working to improve our services. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Excellent for streaming
on January 23, 2024
Posted by: Roku express Lowes
from Greenville S.C.
Christmas gift from my brother I am very pleased with the device
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Grateful
on January 23, 2024
Posted by: John
from Pennsylvania
Best product I ever bought the pictures better than a cable box
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good but could use improvement
on January 23, 2024
Posted by: JoAnnG
from Dallas TX
It takes a long time to get going and connected and watching. There are SO many steps to get to the channel or show you want. The remote must be aimed exactly right or it will not respond. I like that there are many volume levels.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Not enough features
on January 23, 2024
Posted by: Wango
from Indianapolis
They need #’s on the control so you can key in channels.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
Just very clunky and hard to navigate over a full feature remote. Side guide should let you go further than the time that you are watching.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Great solution to easy streaming
on January 23, 2024
Posted by: Carl
from California
Simple solution to streaming for beginners without cable
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Bad just doesnt work
on January 23, 2024
Posted by: Dan k
from Utah
Remote is the worst I've ever seen the app itself stops working buttons don't work you have to turn everything off by removing the batteries and then putting them back in turning it off and then it'll work again but the worst thing is the remote the side buttons are horrible
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello Dan! Help has arrived! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. Just in case you are still facing difficulty. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com