Customer reviews from roku.com
Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.5
(2,134 Reviews)
Rating breakdown 2,134 reviews
5 Stars
1,564
4 Stars
323
3 Stars
111
2 Stars
57
1 Star
79
88%of customers recommend this product.
(
1,236 out of
1,407)
Customer Reviews for Roku - Streaming Stick Plus 2025 - 4K & HDR Streaming Media Player for TV with Voice Remote - Black
Customer Rating
3
on January 16, 2024
Posted by: Claudiac71
from Collinsville, IL
Bought one last month and volume control button only works intermittently. No one to troubleshoot with. Riki acts like their units are disposable.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, August 30, 2024
Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 17, 2024
Posted by: Like
from WI
Really like, compared to fire stick purchased prior.
Easier to navigate and sound volume is better.
Will buy again.
Easier to navigate and sound volume is better.
Will buy again.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Problem getting some channels.
on January 17, 2024
Posted by: Dont know1233
from Raleigh,, NC
Netflix and UTube turn off after a few seconds. Prime was an issue at first, but my son did something to fix it and now Netflix and UTube are the issues.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hey there! Thanks for sharing with us. It's important to have a good internet connection for all Roku devices to avoid playback problems. To check, go to Home > Network > Check Network Connection. Also, make sure your device has the latest software. This will help you get the best performance and latest features. You can also check this FAQ article on how to fix playback issues at https://support.roku.com/article/208755548. If you have any issues, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Outstanding
on January 17, 2024
Posted by: Anonymous
from Huntington Beach, CA
The device works extremely well with my 17 year old plasma Pioneer TV. Very simple to set up. An improvement would be to have a remote that lights up but that's minor. Overall, I'm very pleased.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Decent but could use a little change
on January 17, 2024
Posted by: TiffM
from Hudson,Fl
Roku itself is great so far, but the controller is a bit small and having the volume buttons on side are kinda in the way, I’m constantly muting or changing volume when picking up or holding controller and I wish there were 2 additional buttons, one for a Guide to go directly to the live tv guide and one for back, to go directly to the station you were previously on.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 17, 2024
Posted by: Ghost
from Salt lake city utah
I enjoy this product it's great for the house unlimited movies for the family
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and use of app to complete setup i
on January 17, 2024
Posted by: harryjli7
from Philadelphia
Very happy with product, my wife loves it, Ease of remote control makes it easy to use
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Super fast
on January 18, 2024
Posted by: Ritchy
from Seattle
Super fast!! Some times the sound and the picture does not sync up right. I all ways have to restart it.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hey Ritchy, thanks for getting in touch. If your Roku is having audio and video syncing issues, there could be a few reasons for it. It might be related to the content, transmission, or the device itself. Here's what you can do: If the problem continues across different channels, try restarting your Wi-Fi router and your Roku device. You can do this by going to Home > Settings > System > Power. If you don't see a Power submenu, just move on to the next step and select System restart. Also, make sure that your Roku has the latest software version installed to ensure the best performance and take advantage of the newest features. You can find instructions on how to update your device by following this link: https://support.roku.com/article/208755668. If you need further help, feel free to contact us at support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com