Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,610 Reviews)
Rating breakdown 1,610 reviews
5 Stars
1,283
4 Stars
191
3 Stars
55
2 Stars
32
1 Star
49
87%of customers recommend this product.
(
719 out of
823)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
3
on December 31, 2023
Posted by: Mac1
from Fort Worth, TX
Wish it would stop disconnecting me from YouTube TV
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 10, 2024
Hi Mac, thanks for sharing. Have you only had this issue on YouTube or on other platforms too? It seems like there’s a problem with the video playback. It's important to make sure your Roku device has a good internet connection to avoid this issue. To check the connection, go to Home > Network > Check Network Connection. You can also try uninstalling and reinstalling the YouTube app. If you need help with that, you can check out this link: https://support.roku.com/article/208755548#section-2. If you still need further assistance, feel free to contact us at http://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Roku Express
on January 1, 2024
Posted by: Loopy
from Reno NV
Not happy that I cannot use it to turn my TV on and off or adjust the Volume. Had I realized that I would not have bought it.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Quality is going down
on January 3, 2024
Posted by: Swells1959
from Escondido, CA
This is my 3rd Roku product in just about 5 yrs. When I yook it out of the box I was immediately disappointed. The manufacturing products and design make the remote feel cheaply made. Thee plastic feels cheap and less durable. I did not notice prior to purchase that this model does not have a power button or volume control on the remote either. So start digging through your stuff to find your tv remote because you eill need both to watch tv. This one is going back. I may upgrade to the next Roku model up that has those features, or I may switch brands all together. I haven’t decided yet.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there! Thank you for sharing your thoughts with us. Please note that we offer a range of models with varying features to best suit our customers' diverse budgets and needs. If you'd like a Remote with a power/volume button included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Comercials
on January 4, 2024
Posted by: Mike
from Phoenix az
Had it two weeks and all I see is endless commercials.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi Mike thanks for sharing your experience with us. If you're using Roku, you can access many different streaming platforms and TV channels, but they all have ads. However, some services offer a way to avoid ads by subscribing to a no-ads plan from a specific streaming provider. In the meantime, you can manage the ads on your Roku player. You can find more information in this FAQ article at https://support.roku.com/article/16255268195607#section-1. Please note that Roku (and/or its partners and content providers) may show advertising and promotional messages through your Roku products and content services. Free services like the Roku Channel, Tubi, Crackle, and PBS include commercials. Currently, there isn't a paid, ad-free version of Roku available.
We hope this helps!
Roku Customer Advocate
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express
on January 7, 2024
Posted by: Retired Rick
from Central Texas
I purchased the Roku with the feeling that I'm going to drop my local cable due to cost. I wanted to make sure that the Roku would provide the type of TV coverage that I would like and provide with enough choices to make the decision to drop cable a positive thing. So far the answer is "YES".....
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on January 7, 2024
Posted by: Roku 4K
from Richmond Va
I have finally cut the cable. Sorry I did not know about this product earlier
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Loses connection to internet very often
on January 9, 2024
Posted by: Gabby
from Texas
I bought this a little over a month ago. The first week it worked great. Then after that it started losing connection to the internet on every app we try. Still having that issue. Called y internet provider to make sure it wasn’t an internet issue and they confirmed everything looked good on their side. A bit disappointed with how buggy it is.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi Gabby, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Better Than Cable
on January 9, 2024
Posted by: hkkippy
from Scottsdale, AZ
I get all the shows I want at a fraction of the cost of cable. I wish I did it sooner.
I would recommend this to a friend!
Written by a customer while visiting roku.com