Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,559 Reviews)
Rating breakdown 1,559 reviews
5 Stars
1,239
4 Stars
186
3 Stars
54
2 Stars
32
1 Star
48
88%of customers recommend this product.
(
719 out of
821)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
5
Long time Roku streamer
on November 21, 2022
Posted by: Nanybee62
from Boulder Junction Wisconsin
As a long time user I been buying extra ones for my kids they enjoy it & find is really easy to use with tons of apps for any age & taste
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Does Not Live Up To The Hype
on January 11, 2023
Posted by: Bookie84
I purchased the Roku Express almost a month ago. It worked great for three days, now I have to constantly reconnect to my wifi network before I can watch anything or reset the box every couple of hours because it stops working. I only bought the Roku Express because my Roku TV quit supporting my wifi network and I couldn't find another Roku TV I could afford.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 18, 2023
Hi there, thanks for taking a moment to share your feedback with us. WiFi signal strength can vary due to factors and we're here to help!
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity or reach out to us directly and we'd be happy to troubleshoot with you at support.roku.com/contact.
We hope this helps!
Roku Customer Advocate
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity or reach out to us directly and we'd be happy to troubleshoot with you at support.roku.com/contact.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Amazing product
on September 8, 2023
Posted by: Gigi
from New York
I'm extremely happy with the quality. I love this player so much it saved me paying more.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Express worked for only 11 days then died
on December 10, 2023
Posted by: Didi G
from Chino Hills, CA
I have the older Roku 3 for a rarely used TV that is in a guest room. I decided to get the Roku Express for my non-smart Samsung that use a lot with cable. The Roku Express was easy to install and worked great for 11 days, then died in the middle of an Amazon Prime series. I tried rebooting the WiFi, router, TV, everything but the Express still didn’t work. I decided to install the old Roku 3 to see if it was my TV — it worked (whereas the Express still didn’t work). I agree with some of the other reviewers to skip getting the Roku Express and look at either an alternate model or another product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Absolutely Love My ROKU
on August 17, 2024
Posted by: Cytygrl Fla
from S.Fla
I own 3 ROKU smart Televisions, & also bought a ROKU Media Express remote for Movie night on an outside Projector, THANK YOU for the sanity in a sometimes Insane world ☺️
Cytygrl ..Fla
Cytygrl ..Fla
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Poor quality
on August 26, 2024
Posted by: Displeased customer
from Alabama
Ive bought 2 of these and both of them lose connection and restarts every few minutes. My other tvs with wifi works fine so i know its this product alone. Its a pain to restart and have to find the program that i was watching every 2-5 minutes.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 1, 2024
Hi there, thanks for sharing your input! We understand that your device loses connection and restarts every few minutes. We want to help!
We advise you to reset the Network’s connection and set it up after. Go to Settings > System > Advance System settings > Network connection reset to reset the Network connection. Check out this link for a guide to setting up the connection: https://support.roku.com/article/115015760328. If the issue persists, contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
We advise you to reset the Network’s connection and set it up after. Go to Settings > System > Advance System settings > Network connection reset to reset the Network connection. Check out this link for a guide to setting up the connection: https://support.roku.com/article/115015760328. If the issue persists, contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Channels keep logging out of tv provider
on February 5, 2023
Posted by: Mike
from WI
Been having issues for months where in the middle of watching games the content just cuts out. I’ve followed a multitude of online guides for resolving these issues but nothing has worked.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, February 13, 2023
Hi Mike, this does not sound like typical behavior and we'd like to help. Is this only happening on one channel?
It's difficult to determine the cause of this error without learning more. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
It's difficult to determine the cause of this error without learning more. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Always freezes up
on April 25, 2023
Posted by: Smokey13
from Minnesota
I purchased this several months ago to replace an older Roku that was working perfectly fine but decided to get a new one because the old one would soon be obsolete. It was a complete waste of money. It freezes up constantly and shuts down for no reason then reboots. The old one I’m still using on a different TV still works great. Don’t waste your money.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 27, 2023
Hi Deb, thanks for reaching out, we believe we can assist! Usually, this kind of behavior is due to the Roku player not receiving sufficient power. It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com