Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
1,239
4 Stars
187
3 Stars
54
2 Stars
32
1 Star
48
88%of customers recommend this product.
(
719 out of
821)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
It's not working as it did when I first installed
on June 12, 2024
Posted by: Karen1991
from Montana
The only reason I purchased it was so I could get Great American Pure Flix, which I paid for a year's subscription and couldn't get it on my Smart TV. When I first hooked my TV to Roku I was able to bring up Pure Flix and watch it for a month or so. Now, all of a sudden, it doesn't allow me to watch Pure Flix. It keeps wanting me to purchase a subscription, which I already have.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Everything is red
on June 15, 2024
Posted by: Pamela
from Pawtucket, RI
Everything has waves of red. Bad picture. Very poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Functions failed
on June 18, 2024
Posted by: SCR2
from West Texas
The TV controls are failing to work after a short period. Mute was first button to become flakey then others followed. Either too cheap components or poor design.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Crummy product
on July 19, 2024
Posted by: Anonymous
from Heavener, Oklahoma
Bought my first Roku last year. Was sorta satisfied until trying to watch movies on prime tv. Never got to watch an entire movie before it went haywire. Then in May 2024 everything froze. Ended up having to buy another Roku & guess what? It is frozen solid & I’m done with Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Markay, help is here! It looks like you are experiencing a playback issue with your Roku device. The best way to address this effectively is by updating the software on your device. This update will enhance performance and give you access to the latest features. To check for updates, press the Home button, navigate to Settings, select System, and then choose Software Update. Click on "Check Now" to search for available updates.
Additionally, it is essential to ensure that you have a stable Wi-Fi connection. To optimize connectivity, we suggest restarting your Wi-Fi router and evaluating the distance between your device and the router. To learn more, refer to this link: https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Additionally, it is essential to ensure that you have a stable Wi-Fi connection. To optimize connectivity, we suggest restarting your Wi-Fi router and evaluating the distance between your device and the router. To learn more, refer to this link: https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
New life to my old(er) TV
on July 20, 2024
Posted by: Eljan44
from Cincinnati
Wanted to connect my old tv in my workshop but had now way to add an antenna or run a tv cable there, and the tv has no WiFi capability. My only solution was to get a Roku connector and voila, now I have a smart tv in my workshop, and did not have to purchase a new tv!! Happy I went the Roku route.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
ANOTHER Roku Express Failed!!!
on July 20, 2024
Posted by: Patrick
from South Hadley, MA
I am on my 3rd Express and it has just died. I get maybe about a year out of one and then they die. I would expect better.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 2, 2024
Hi Patrick, Thanks for sharing! What specific issue do you have on your device? Please visit us online at support.roku.com/contactus to contact our customer support team so that we can assist. Your satisfaction is our priority. Thanks! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on July 26, 2024
Posted by: Patricia
from Roma texas
I'm so happy with my roku that we have 3 of them in our house.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Enjoying my Roku!
on July 26, 2024
Posted by: Anonymous
from Lancaster, TX
I purchased this Roku to enjoy more TV and it is happening!!
I would recommend this to a friend!
Written by a customer while visiting roku.com