Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
1,239
4 Stars
187
3 Stars
54
2 Stars
32
1 Star
48
88%of customers recommend this product.
(
719 out of
821)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
No on/off button
on December 22, 2023
Posted by: Diane
from OB Florida
Yes I ordered this model. No I did not think it would not have an on/off button. I have tried contacting customer service via email but even though they tell me they will contact me in a day or two they never have even after at least three attempts.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on December 25, 2023
Posted by: cdoyle1979
from Kentucky
The Roku paused what we are watching multiple times per show no matter which streaming channel we are on.
Written by a customer while visiting roku.com
Customer Rating
1
Remote always stops working
on January 9, 2024
Posted by: Anee
from FL
I bought this device and replaced my batteries about once a month to no resolution the remote just stops working I've reset the roku device with no resolution now it's just frozen on the language screen
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great product!
on February 4, 2024
Posted by: Cierra Counts
from North Carolina
Good product, fast and reliable. Easy way to watch television for the kids and I.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
So Many Channels
on March 1, 2024
Posted by: RNWJ
from Summerville, SC
So glad we cut the cable and switched to Roku. So many channels and programs to choose from.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Roku device
on March 1, 2024
Posted by: Gary
from Texas
I am constantly having to pull the batteries out and put them back in to get the remote to work rlght. The functions on the remote work about half the time and will correct sometimes if I tap it on the table or remove the batteries or reboot the receiver. It’s like it has a mind of its own. The first Roku device I bought never really worked correctly either, but was better than this second one. There’s got to be a better alternative than this junk. I won’t be buying a third Roku. Fool me once……
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Gary, thank you for sharing and for your efforts to resolve the issue. We’d like to provide more helpful ideas. Please ensure that there is no visible obstruction between your Roku remote and the device. Always make sure that you can see the front of your Roku device. Test your remote from various positions and do not hide your streaming player. More troubleshooting steps are available at https://support.roku.com/en-us/article/208755708#section-4. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for additional assistance. Your satisfaction is our priority. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Can't stable connect to wifi
on May 21, 2024
Posted by: Anton
from Pembroke, NC
the Roku came with a projector when setting it up, I did all the necessary actions, but it stopped connecting to the Internet, called the provider, and the provider said that they saw it in the Internet status, but Roku said not connected, I reboot the Roku again shows the connector after 5 seconds it as disconnected, I don't know what to do. I'll have to do it along the way and throw it away, all other work fine, Google Chromecast. laptops and phones
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Roku
on June 11, 2024
Posted by: Smith 72
from Oh
It doesn’t work a lot of time and have to do a reset to it
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com