Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Device for TV with Voice Remote - Black
Average customer rating
4.7
(2,709 Reviews)
Rating breakdown 2,709 reviews
5 Stars
2,304
4 Stars
255
3 Stars
60
2 Stars
34
1 Star
56
88%of customers recommend this product.
(
813 out of
924)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Device for TV with Voice Remote - Black
Customer Rating
2
Was good until the last couple of months
on June 22, 2024
Posted by: Pam56
from TN
I’ve had Roku devices for many years. Up until now I’ve had no issue with them. I bought the stick because I did not like the menu and remote on the TV I purchased after moving to another state and leaving my RokuTV behind. The stick has worked well until recently when the apps within Roku started freezing and kicking me out. My internet connection always says excellent when it’s connected. But Roku has started to frequently disconnect from my WiFi for no apparent reason. When I switch to the apps on my TV, everything works fine so the issue is with the Roku stick. I’ve only had it for a year and it seems like it shoul be lasting much longer than a year. Very disappointed as it was easier for my arthritic hands to negotiate the Roku remote.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Sometimes it just says no
on June 27, 2024
Posted by: Craig
from Nashville
Lost our remote, new one was incompatible with old receiver and we had to pair it with the new one… took four hours of restarts, error messages, system refusing to do anything, and chat with support before we got it working, then had to reset all the favorites.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
It won't stop rebooting on a loop
on February 11, 2025
Posted by: Calliea13
from San Antonio tx
I had got it as a gift and I wish I asked for a amazon fire stick instead I can't watch anything I'm so disappointed if I had the receipt I would have returned it
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, February 11, 2025
Hi Calliea, thanks for sharing your thoughts. What specific issue do you have with the device? Please note that you can access many free channels on your Roku. To see more free movies and channels, check out this article: https://www.roku.com/blog/free-movies-channels-roku. If you have questions or issues with your Roku, contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is important to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Junk
on March 6, 2025
Posted by: DV 60
from Louisiana
Straight up JUNK No power adapter. And it's 30 Day money guarantee it is useless. About the time YOU pay for the return label you will be in the Hole.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, March 9, 2025
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
Thanks!
Roku customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Better of buying a Fire Stick
on June 12, 2025
Posted by: Anonymous
from Virginia, VA
If I could give this a negative review I would. Just made the switch from Fire Stick to Roku and regretting it severely. First off, there’s no power button or voice control on the remote which you honestly don’t realize is an inconvenience until you don’t have it. Second, if you want to access the internet/use Google on a Roku you need to pay for it which is beyond stupid since that’s something you don’t need to pay for on, you guessed it, a Fire Stick. Honestly just to be petty too the noise that it makes when searching is more annoying as well. Overall, I would have NEVER gotten this if I knew how terrible it was going to be. Don’t waste your money!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 19, 2025
Hello Ramona, this is a bit unusual. Kindly note that the Roku 3960R Express is supplied with a standard remote control, whereas the new 3840R streaming stick is expected to be accompanied by a voice remote. I would appreciate it if you could verify the model number of your device by navigating to Home > Settings > System > About. If it does not match, we highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellence with simplicity
on June 20, 2025
Posted by: Bill H
I purchased the ROKU system and found it simple to install and easy to get around to peruse the video offerings. I have been using the system with ease and it is the third ROKU system I have purchased and used. I would highly recommend the system to master and novice alike.
Written by a customer while visiting roku.com
Customer Rating
5
Roku express remote
on July 29, 2025
Posted by: Genia O
I love this remote it makes it so much easier to search for stuff to watch
Written by a customer while visiting roku.com
Customer Rating
3
Good unit but requires additional power supply.
on September 16, 2025
Posted by: me101
from california
Plusses:
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
I would recommend this to a friend!
Written by a customer while visiting roku.com