Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Device for TV with Voice Remote - Black
Average customer rating
4.7
(2,709 Reviews)
Rating breakdown 2,709 reviews
5 Stars
2,304
4 Stars
255
3 Stars
60
2 Stars
34
1 Star
56
88%of customers recommend this product.
(
813 out of
924)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Device for TV with Voice Remote - Black
Customer Rating
5
on November 22, 2022
Posted by: Karl
from Cheney,Wa.
Great excellent wonderful splendid good best ever great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap product
on June 10, 2023
Posted by: Roku is garbage
from Virginia
Receive June 7th. Returned June 9th. Only lasted 2 days before repeated error message channel unable to load. Plugged in Fire Stick worked just fine. DO NOT BUY THIS PRODUCT. You will be disappointed. Get a Fire Stick. Roku products are garbage. Plus I didn't receive HDMI cord in box
Inferior product in everyday. Do not buy.
Inferior product in everyday. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
No on/off/volume button
on December 21, 2023
Posted by: jdeebee
from Somewhere, TX
I own 4 Roku's, the last purchase was SOOOO disappointing. Why would there be no on/off button or volume?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Sucks
on January 8, 2024
Posted by: Bobyung
from Richmond, VA
Bought this to replace earlier Roku model. Continually gives us an error message and can’t sync without our Comcast account, so can’t watch any channels in our room.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Bobyung. Thank you for letting us know, we are keen to offer our support and gain a deeper understanding of your concerns. We encourage you to visit our online support at support.roku.com/contactus so that we can thoroughly assess this matter. Your feedback is really important to us and helps us improve our products and services.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Good product but ...
on January 10, 2024
Posted by: SickOne666
from California
Really glitches alot and it's not my internet connection making it glitchy could have been built better software as well
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Roku device
on March 1, 2024
Posted by: Gary
from Texas
I am constantly having to pull the batteries out and put them back in to get the remote to work rlght. The functions on the remote work about half the time and will correct sometimes if I tap it on the table or remove the batteries or reboot the receiver. It’s like it has a mind of its own. The first Roku device I bought never really worked correctly either, but was better than this second one. There’s got to be a better alternative than this junk. I won’t be buying a third Roku. Fool me once……
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Gary, thank you for sharing and for your efforts to resolve the issue. We’d like to provide more helpful ideas. Please ensure that there is no visible obstruction between your Roku remote and the device. Always make sure that you can see the front of your Roku device. Test your remote from various positions and do not hide your streaming player. More troubleshooting steps are available at https://support.roku.com/en-us/article/208755708#section-4. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for additional assistance. Your satisfaction is our priority. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Outdated.
on April 28, 2024
Posted by: Erika Hutson
Streaming live sports stream goes in and out. Can’t use 5G. Outdated device. No voice control
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 3, 2024
Hi, Erika Hutson. We appreciate your input! Please be advised that the Roku Express remote doesn't have a voice feature, as it is a simple remote. You can check our website for new devices at Roku.com. Other remote devices have a voice command feature and power and volume controls. Your feedback is very important to us. We hope this is helpful. Happy streaming!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t have a power button
on November 15, 2022
Posted by: Stephanie D Richard
from Houston, Texas
I got this a few days ago and I just noticed that the remote doesn’t have a power button. How do I power on/off my tv
Response from roku.comBy Rebecca, Roku Customer Advocate, November 21, 2022
Hi Stephanie, thanks for reaching out! This Roku player comes with a Simple Remote that controls the Roku player only. To control your TV, you will still need to utilize your TV remote. If you're looking for an upgraded Voice Remote with TV power and volume functions, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. Your feedback is very important to us and we'll certainly forward it to our product team. Happy Streaming! -Roku Customer Advocate
Written by a customer while visiting roku.com