Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,610 Reviews)
Rating breakdown 1,610 reviews
5 Stars
1,283
4 Stars
191
3 Stars
55
2 Stars
32
1 Star
49
87%of customers recommend this product.
(
719 out of
823)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
Junk
on March 6, 2025
Posted by: DV 60
from Louisiana
Straight up JUNK No power adapter. And it's 30 Day money guarantee it is useless. About the time YOU pay for the return label you will be in the Hole.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, March 9, 2025
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
Thanks!
Roku customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Better of buying a Fire Stick
on June 12, 2025
Posted by: Anonymous
from Virginia, VA
If I could give this a negative review I would. Just made the switch from Fire Stick to Roku and regretting it severely. First off, there’s no power button or voice control on the remote which you honestly don’t realize is an inconvenience until you don’t have it. Second, if you want to access the internet/use Google on a Roku you need to pay for it which is beyond stupid since that’s something you don’t need to pay for on, you guessed it, a Fire Stick. Honestly just to be petty too the noise that it makes when searching is more annoying as well. Overall, I would have NEVER gotten this if I knew how terrible it was going to be. Don’t waste your money!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 19, 2025
Hello Ramona, this is a bit unusual. Kindly note that the Roku 3960R Express is supplied with a standard remote control, whereas the new 3840R streaming stick is expected to be accompanied by a voice remote. I would appreciate it if you could verify the model number of your device by navigating to Home > Settings > System > About. If it does not match, we highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellence with simplicity
on June 20, 2025
Posted by: Bill H
I purchased the ROKU system and found it simple to install and easy to get around to peruse the video offerings. I have been using the system with ease and it is the third ROKU system I have purchased and used. I would highly recommend the system to master and novice alike.
Written by a customer while visiting roku.com
Customer Rating
5
Roku express remote
on July 29, 2025
Posted by: Genia O
I love this remote it makes it so much easier to search for stuff to watch
Written by a customer while visiting roku.com
Customer Rating
1
GARBAGE
on March 11, 2023
Posted by: Irritated
Don't buy it. There's no customer support for this device and the Internet has been useless. Neither this one or the 4K will connect to the mobile app. Abosolute TRASH
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Great item.
on November 15, 2022
Posted by: Ajscott
from Chicago
I only have the problem that each remote is different from the other and does not have the same options.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on June 2, 2024
Posted by: Mary 75
from Orlando, FL
Great product and easy to stream. I am very happy with this product and recommend to others.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Something strange
on June 20, 2024
Posted by: Kavin
from Muldraugh, Ky
Once a month it looses all the apps and just has the power button on home screen. I have to factory reset it and its good until next time. Other than that its great
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com