Customer reviews from roku.com
Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Average customer rating
4.6
(1,610 Reviews)
Rating breakdown 1,610 reviews
5 Stars
1,283
4 Stars
191
3 Stars
55
2 Stars
32
1 Star
49
87%of customers recommend this product.
(
719 out of
823)
Customer Reviews for Roku - Streaming Stick 2025 - HD Streaming Media Player for TV with Voice Remote - Black
Customer Rating
1
Website is useless for help
on February 22, 2023
Posted by: Gafan0910
from Gainesville, ga
I have been a Roku user for 9 years. My oldest one works perfect. I bought a new roku last year and it worked for about a month. Now another new one arrived today and it won’t power on. All is connected properly. Tried both tvs but nothing. Reconnected old Roku and it works perfectly. Website offers links but the links lead to ads. It is useless for support!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Don't buy loses connectivity
on June 14, 2023
Posted by: Cchee
from Gilbert, AZ
I have 2 roku devices. For the past month, both have been losing connection to the modem. Roku community are also having the same issues. No, it's not the modem. I'd be in a middle of a show and it will lose connection. At times, like today, upon start up, it says no connection. Very frustrating. 30 min shows are 45 mins. It has been like this for a month now. Don't buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Perfect for older TV's
on May 19, 2023
Posted by: rokuman5555
If you have an older 720 or 1080 TV with a USB port then the Express is perfect.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Quick and easy to use
on November 21, 2022
Posted by: GranJ
from Texas
I love the Disney + button and the ease with controlling the tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Player
on November 10, 2022
Posted by: Clarita
from Astoria, NY
So happy I cut cable and made the switch to Roku. Great product and easy to install.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
No USB power block
on December 1, 2022
Posted by: Barry Who
from New York
This is about the 4th or 5th Roku Express I've purchased but the first to NOT INCLUDE A USB WALL PLUG. That means when you are setting it up, if you are not prepared, you will have to locate one on your own. Roku is a great product. No longer including the USB wall plug AND NOT making that clear anywhere on the package? Disappointing.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Barry, thanks for your review! We appreciate you being an avid Roku customer and will be sure to pass your feedback along to our team.
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Awful
on July 6, 2023
Posted by: kogie
from Pennsylvania
This is the worse Roku product that I have purchased. I have to reboot it several times per day.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Note: no power adapter included!
on February 23, 2024
Posted by: Jayjay
from Pittsburgh
Good grief you gotta look carefully at everything before you buy. This unit will not function out of the box because it only includes a usb power cable. The power adapter is NOT included. Im returning it
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com