Customer reviews from kitchenaid.com
KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
35
4 Stars
11
3 Stars
7
2 Stars
2
1 Star
4
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Beautiful! It is stunning when opened
on February 13, 2026
Posted by: reginamcr
from NJ
[This review was collected as part of a promotion.] I got this last week and it is so beautiful with the stee, glass and wood interior, the lighting is beautiful and the outside is much nicer than I remember in the store.
Once I saw this style I was hooked no more white interiors for me!!
I was also happy with the fact that I didn't need to deal with a lot of features that could break and no Wi-Fi, I was looking for simple but this look takes simple to another level.
The interior is so much bigger but just a bit bigger on the outside than my old one.
Once I saw this style I was hooked no more white interiors for me!!
I was also happy with the fact that I didn't need to deal with a lot of features that could break and no Wi-Fi, I was looking for simple but this look takes simple to another level.
The interior is so much bigger but just a bit bigger on the outside than my old one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice maker not working, doors not aligned
on February 19, 2026
Posted by: Mimimmmmmm
[This review was collected as part of a promotion.] It was delivered over two weeks ago and the ice maker isn’t working (apparently it was delivered faulty) and the doors are not aligned. The company that set it up still hasn’t set a date to fix the ice maker or the doors.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 23, 2026
Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing with the door alignment on your Refrigerator. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Properly leveling and aligning refrigerator doors is crucial for the appliance's overall operation. Misalignment or an unlevel unit can lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuations
Incorrect door switch contact
Key steps for proper alignment:
Level the Refrigerator: Ensure the unit is level from side to side and front to back before adjusting the doors. A properly leveled refrigerator is essential for overall proper operation. You may need shims if the floor is uneven. Refer to your Owner's Manual or Installation Instructions for specific details.
Account for Door Weight: Note that doors are designed to be slightly uneven when empty; the weight of stored food will help them align correctly.
Adjust Doors: Once the refrigerator is level, follow the instructions in your Owner's Manual or Installation Instructions to adjust the doors as needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923273.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
Properly leveling and aligning refrigerator doors is crucial for the appliance's overall operation. Misalignment or an unlevel unit can lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuations
Incorrect door switch contact
Key steps for proper alignment:
Level the Refrigerator: Ensure the unit is level from side to side and front to back before adjusting the doors. A properly leveled refrigerator is essential for overall proper operation. You may need shims if the floor is uneven. Refer to your Owner's Manual or Installation Instructions for specific details.
Account for Door Weight: Note that doors are designed to be slightly uneven when empty; the weight of stored food will help them align correctly.
Adjust Doors: Once the refrigerator is level, follow the instructions in your Owner's Manual or Installation Instructions to adjust the doors as needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923273.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this refrigerator!!!
on February 22, 2026
Posted by: Darlenta
from Texas
[This review was collected as part of a promotion.] This purchase was to replace a "new" other brand purchased 2 months earlier that never worked, in spite of several repair attempts. They refused to take the thing back and refund my money! So I bought this one, that has worked perfectly since day 1! The only issue I have is that the shelves are not a little more adjustable, but I still love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com