Customer reviews from kitchenaid.com
KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
22
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
3
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
1
Don't Know If It Will Last
on July 1, 2025
Posted by: Gregggg
[This review was collected as part of a promotion.] This unit did not last a month before the ice dispenser broke. Need warranty service.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 3, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #746943.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #746943.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on June 8, 2025
Posted by: Montana Slim
I selected this model to replace my 21.5 year old whirlpool that died. Sadly I know they do not build them like before and so I will be lucky to see over 10 years use. Have had it for 3 weeks. Very happy with it so far, and mindful to keep objects away from airflow/sensor areas. Ice maker is wonderful, shelving good. Lots of bells and whistles.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Chute in freezer does not stay in place
on June 18, 2025
Posted by: Whopper
[This review was collected as part of a promotion.] Working well one problem Freezer chute needs improvement in a 2500 dollar refrigerator. Very irritating
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE DESIGN
on September 2, 2025
Posted by: Applewood
[This review was collected as part of a promotion.] The engineers that designed the refrigerator side were asleep at the wheel. When you open the door to the widest point, you CAN NOT SLIDE OUT THE DRAWERS OR SHELVES EASILY. YOU NEED TO WIGGLE THEM UP AND DOWN TO PULL THEM OUT TO REACH THE FOOD IN THE BACK OR REMOVE OR JUST TO CLEAN THE BACK PART OF THE SHELVES.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 790350
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Mostly great
on July 21, 2025
Posted by: Ohio Nana
[This review was collected as part of a promotion.] For the most part, the refrigerator is great. My only “complaint” is the size of the ice cubes. This Kitchen Aid refrigerator is replacing a Kitchen Aid side by side that we had bought in early 2008. That refrigerator made larger and uniform size ice cubes.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
do like separate ice and water dispensers
on September 3, 2025
Posted by: squidley
[This review was collected as part of a promotion.] bought approximately 1 month ago due to cost to fix old refrigerator (17 yrs old and excellent product)...new refrigerator is nice, I do not like that you cannot adjust shelving height on the refrigerator and there is only 1 "tall" shelf...old one had one tall shelf on top and one before the drawers started
Written by a customer while visiting kitchenaid.com
Customer Rating
1
My 2004 KitchenAid refrigerator had better feature
on September 8, 2025
Posted by: JCEJ
from Virginia Beach, Virginia
[This review was collected as part of a promotion.] They came and set it up and then it was making a terrible noise and the drawers don’t roll as easy and there are no lights where the drawers are at the bottom which was very disappointed, but I’m more concerned about the noise they’re supposed to come out and check it. I had a KitchenAid refrigerator that I bought in 2004 and was very happy with it and I miss the old refrigerator. Love the baskets in the freezer. Love the butter dish compartment that I don’t have in the new one and it has no lights for the bottom drawers in the refrigerator
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 9, 2025
Hello JCEJ. We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we can do so. We have documented all the concerns you have mentioned for review by our managers and engineers. Our managers and engineers do regularly review our files to look for areas in which we can improve our products. We know that can be disheartening, especially when you have just purchased a new refrigerator and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great purchase
on June 30, 2025
Posted by: MeandHer
[This review was collected as part of a promotion.] We have only had it for a month, but we are very pleased with our refrigerator choice. It has loads of room. The ice maker is fairly quiet, and being completely in the door, provides additional storage space in the freezer. It is vey well lit on the inside. It matches perfectly with our KitchenAid microwave and dishwasher. I really like the KitchenAid stainless steel; it looks like real stainless instead of a painted on imitation stainless finish.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com