Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
63
4 Stars
26
3 Stars
10
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
71 out of
80)
Customer Reviews for KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Love this refrigerator!!!
on February 22, 2026
Posted by: Darlenta
from Texas
[This review was collected as part of a promotion.] This purchase was to replace a "new" other brand purchased 2 months earlier that never worked, in spite of several repair attempts. They refused to take the thing back and refund my money! So I bought this one, that has worked perfectly since day 1! The only issue I have is that the shelves are not a little more adjustable, but I still love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice maker not working, doors not aligned
on February 19, 2026
Posted by: Mimimmmmmm
[This review was collected as part of a promotion.] It was delivered over two weeks ago and the ice maker isn’t working (apparently it was delivered faulty) and the doors are not aligned. The company that set it up still hasn’t set a date to fix the ice maker or the doors.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 23, 2026
Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing with the door alignment on your Refrigerator. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Properly leveling and aligning refrigerator doors is crucial for the appliance's overall operation. Misalignment or an unlevel unit can lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuations
Incorrect door switch contact
Key steps for proper alignment:
Level the Refrigerator: Ensure the unit is level from side to side and front to back before adjusting the doors. A properly leveled refrigerator is essential for overall proper operation. You may need shims if the floor is uneven. Refer to your Owner's Manual or Installation Instructions for specific details.
Account for Door Weight: Note that doors are designed to be slightly uneven when empty; the weight of stored food will help them align correctly.
Adjust Doors: Once the refrigerator is level, follow the instructions in your Owner's Manual or Installation Instructions to adjust the doors as needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923273.
We’re looking forward to hearing from you.
Marie Q
We have included information that we hope is helpful:
Properly leveling and aligning refrigerator doors is crucial for the appliance's overall operation. Misalignment or an unlevel unit can lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuations
Incorrect door switch contact
Key steps for proper alignment:
Level the Refrigerator: Ensure the unit is level from side to side and front to back before adjusting the doors. A properly leveled refrigerator is essential for overall proper operation. You may need shims if the floor is uneven. Refer to your Owner's Manual or Installation Instructions for specific details.
Account for Door Weight: Note that doors are designed to be slightly uneven when empty; the weight of stored food will help them align correctly.
Adjust Doors: Once the refrigerator is level, follow the instructions in your Owner's Manual or Installation Instructions to adjust the doors as needed.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 923273.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful! It is stunning when opened
on February 13, 2026
Posted by: reginamcr
from NJ
[This review was collected as part of a promotion.] I got this last week and it is so beautiful with the stee, glass and wood interior, the lighting is beautiful and the outside is much nicer than I remember in the store.
Once I saw this style I was hooked no more white interiors for me!!
I was also happy with the fact that I didn't need to deal with a lot of features that could break and no Wi-Fi, I was looking for simple but this look takes simple to another level.
The interior is so much bigger but just a bit bigger on the outside than my old one.
Once I saw this style I was hooked no more white interiors for me!!
I was also happy with the fact that I didn't need to deal with a lot of features that could break and no Wi-Fi, I was looking for simple but this look takes simple to another level.
The interior is so much bigger but just a bit bigger on the outside than my old one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Loving It!
on February 8, 2026
Posted by: July21
from Henderson, NV
[This review was collected as part of a promotion.] This is the second KitchenAid refigerator that I've bought in 20+ years after the last one started leaking water from underneath and I felt that it was time to buy another one. This new refrigerator has not disappointed me and I'm very impressed with the new features and especially the ice maker being on the door in the freezer. This freed up more space for items in the freezer. Great design. I love this so much that I bought a second KitcheAid refrigerator a week later but its less expensive model but looks identical to the first one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice refrigerator and quite
on February 1, 2026
Posted by: Carerule
from Louisiana
[This review was collected as part of a promotion.] I have only had it a month but so far we are enjoying it. Nice and roomy
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ice dispenser does not work.
on January 9, 2026
Posted by: Ktruka
from Mason City, IA
[This review was collected as part of a promotion.] Bought this just before Thanksgiving and was delivered a couple weeks later. It makes ice but does not dispense. They think it’s a pinched wire in the door and have a replacement coming. Hopefully mid January.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Side by Side
on January 3, 2026
Posted by: Slim Gin side by side
from Miami, Florida
[This review was collected as part of a promotion.] Bought last month. Very roomy and you can see everything.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
good features
on December 28, 2025
Posted by: Wickedwitch
from Santa Rosa, CA
[This review was collected as part of a promotion.] I have had my frig now for 1 month & I really like it. I only wish the shelves in the center were adjustable but other then that everything is wonderful.. My last frig I had over 35 years hopefully this one will last maybe not so long
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com