Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
63
4 Stars
26
3 Stars
10
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
71 out of
80)
Customer Reviews for KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
4
on June 12, 2026
Posted by: PBK!
[This review was collected as part of a promotion.] Fridge survey
I’ve had my fridge for almost a year. It looks pretty, and has very good interior lighting. The 3 stars is mainly because of the poor functionality of the interior design, otherwise I would have given it a 4.5. So far, the cooling and freezing have been consistently good. The overall capacity is good, but unfortunately the interior design is not well planned out causing wasted space and very poor visibility. I don’t like that the shelves are not adjustable in the refrigerator side, and there aren’t enough bins in the freezer side. Because the shelves aren’t adjustable, there is only one shelf where I can store any products that are taller such as milk container height. I have a very hard time finding what I’m looking for in this fridge. There is an extra open drawer above the closed drawers/bins that is a complete waste of space. This open drawer is taking away from the storage depth of the vegetable and fruit bins, which is very limited for a fridge of this capacity. The water and ice dispenser have been great. The storage on the fridge door is very ample. There is plenty of space to store condiments, etc which works well for our family.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good use of interior space
on June 12, 2026
Posted by: JSPE
[This review was collected as part of a promotion.] We are pleased with the features of this model. It uses space very efficiently and provides more refrigeration and freezer space than the model it replaced.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good refrigerator with a catch
on June 12, 2026
Posted by: JimBob2012
[This review was collected as part of a promotion.] Refrigerator is overall ok. Fridge and freezer temps are stable and they are roomy. Two issues I have are 1) the ice dispenser throws ice in different ways and if you don't keep the glasses or cup attached to the outlet, ice will fall out. 2) Top shelf of the fridge gets very cold and at a normal fridge temperature, stuff on the top shelf gets frozen. So make sure you don't put any fruits or vegetables on the top shelf.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect aesthetics and flawless performance!
on June 12, 2026
Posted by: rongx
[This review was collected as part of a promotion.] This refrigerator is absolutely flawless! The capacity is incredibly spacious and well-organized. What I love most is the aesthetics—it looks beautiful in the kitchen, and the panoramic LED illumination provides excellent visibility, making it so easy to see everything inside. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy to clean
on June 12, 2026
Posted by: Food suitcase
[This review was collected as part of a promotion.] We downsized and the refrigerator is a bit small but it functions well. I do wish it had a backup ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall good qualities
on June 12, 2026
Posted by: Also
[This review was collected as part of a promotion.] well lighted and easy to reach all items; like rounded doors
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Get the extended warranty
on June 12, 2026
Posted by: Toddbert
[This review was collected as part of a promotion.] While my new KitchenAid refrigerator is sleek in its appearance, with elegant interior lighting, its ice maker has already failed less than two months after taking delivery. A retiree, I am the only person in my household, so the icemaker is not being used extensively or abused by children. It stopped dropping ice in my glass and, upon closer inspection, I found a broken steel bolt in the machine. I am awaiting warranty service to repair it. I also note that the control panel for the water and ice feels cheap. When I go to make a selection, the entire panel moves. I do not know if this is normal, but it does not seem right to me. My previous French door, bottom freezer Sears Kenmore lasted for 15 years without requiring a single service call. Its ice maker never failed. I did not originally want a KitchenAid, having had a number of service calls on a KitchenAid dishwasher a few years ago. The new Whirlpool refrigerators were just too loud, however, so I was advised that I would have to get a KitchenAid to have a quieter refrigerator. It is much better than the Whirlpool on that account. Otherwise, however, I am deeply concerned about the longevity of this refrigerator when it is already requiring a service call after only 6 weeks. It is the most expensive refrigerator I have ever had, so I expected better than this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 16, 2026
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue with the ice maker and dispenser, taking you through a step-by-step solution. https://producthelp.kitchenaid.com/Product_Help_Page?model=KRSF536RPS
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976020.
We’re looking forward to hearing from you.
Marie Q
We sincerely apologize for any concerns you are experiencing with your Refrigerator. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue with the ice maker and dispenser, taking you through a step-by-step solution. https://producthelp.kitchenaid.com/Product_Help_Page?model=KRSF536RPS
If the troubleshooting information does not resolve the issue, service is available through our website at: https://service.kitchenaid.com/
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: https://tinyurl.com/KitchenAid-Facebook
Instagram: https://tinyurl.com/KitchenAid-Instagram
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #976020.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good, room for improvement
on June 12, 2026
Posted by: jgh123
[This review was collected as part of a promotion.] The refrigerator is generally pretty great. Looks good, works well, much more reliable ice maker than our previous fridge. Crisper drawer access is so-so and the door seal isn’t beet week footed.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com