Customer reviews from kitchenaid.com
KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
22
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
3
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Spacious with sturdy stainless steel handles
on August 29, 2025
Posted by: cassandrac163_9758
[This review was collected as part of a promotion.] This fridge is very spacious. The stainless steel handles feel very sturdy and give it a lux freel. We have had it for a month and so far it has been working perfectly. It does not make any noise outside of the occasional ice cube dropping. One thing to note is that the freezer has glass shelves, which are lovely but we have had an ice tray get frozen to one so be careful if you are putting anything wet in the freezer.
Written by a customer while visiting influenster.com
Customer Rating
4
Good looking refrigerator
on August 30, 2025
Posted by: robertd57_4620
[This review was collected as part of a promotion.] This 28.7 cubic foot KitchenAid full depth side by side refrigerator is a major improvement over my old side by side. This refrigerator is quite appealing to look at. The handles are a premium look and have a nice feel and the wooden drawer is a premium touch. The interior space looks nice and is well lit with the LEDs. It fits a ton of food and provides easy access for my family to grab snacks and drinks, but the drawers don’t go past the door which is unfortunate. It seems to hold temps well and the compressor is quiet and runs infrequently. The selectable water dispenser is nice, but the controls feel a bit cheap. Overall, a solid product that could use some tweaks to make it much better.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing fridge!
on September 1, 2025
Posted by: akat21_1507
[This review was collected as part of a promotion.] I absolutely love my KitchenAid Side-by-Side fridge. It looks gorgeous in my kitchen, and the stainless steel finish is easy to keep clean. The layout makes it so easy to stay organized—everything has its place, and the bright LED lighting makes it simple to see what I have.
It definitely runs cold, which I like because my produce stays fresh longer and my frozen foods stay rock solid. The ice and water dispenser is super convenient, and the shelves and drawers feel sturdy and high quality.
Overall, this fridge is stylish, reliable, and built to last. I’d highly recommend it to anyone who wants a refrigerator that looks great and keeps food perfectly chilled.
Written by a customer while visiting influenster.com
Customer Rating
2
Noisy - High pitch
on October 12, 2025
Posted by: Frank815
from Conshohocken, pa
[This review was collected as part of a promotion.] Makes a high pitch noise when running that really is annoying and hurts our ears. The bottom of the refrigerator looks incomplete like a kick plate is missing. Otherwise we like the style and room we do miss happen to miss the Butter department most offer,
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 820552.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Recent buyer
on October 13, 2025
Posted by: TBuck
[This review was collected as part of a promotion.] So far so good. The Kitchenaid ice maker makes is a little more noise than the Jennair
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Head Over Heels Better Features
on October 21, 2025
Posted by: Avon
[This review was collected as part of a promotion.] We absolutely love this stylish well lite interior. The small Like drawer makes this unit stand out among the competition. The number of shelves in the doors is greater and more flexible in spacing than most. The ice maker drawer or bucket pulls out much easier than a lot of others we looked at too.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
A disappointment
on October 22, 2025
Posted by: Zoey2000
[This review was collected as part of a promotion.] We’ve had the refrigerator for a couple of weeks and are actually disappointed in it. The ice maker is extremely loud and makes ice very slowly. If you have a tall glass it won’t fit in the cubbyhole to get ice or water so it’s a guessing game as to how full your glass or water container is.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on October 23, 2025
Posted by: makr
from Chicago, IL
[This review was collected as part of a promotion.] We’re liking the refrigerator thus far from an overall perspective. Still learning about some of the features. Wishing the ice cubes were made quicker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com