Customer reviews from kitchenaid.com
KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
22
4 Stars
11
3 Stars
5
2 Stars
2
1 Star
3
78%of customers recommend this product.
(
18 out of
23)
Customer Reviews for KitchenAid - 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Great Fridge
on July 11, 2025
Posted by: Mama Jersey
from Naples Fl
[This review was collected as part of a promotion.] We love the large capacity on both the fridge and freezer sides. Keeps everything icy cold and we love the light gray interior with the LED lighting. If there is one thing that is not what we were used to is the non-adjustable shelving in the fridge but, the pros outweigh the con with the shelves. Also the fingerprint resistant doors are GREAT!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good buy.
on July 28, 2025
Posted by: Picman
from Naples, FL
[This review was collected as part of a promotion.] We purchased this refrigerator because we were told KitchenAid was top of the line for Whirlpool and we had made previous purchases of a range and microwave, which had issues after our purchase of the refrigerator.
For the refrigerator, I do not like that there is not a specific covered "box" for eggs. And I do not like that the shelves do not adjust. Shame on us that we did not check that out when we were shopping. I don't like putting large food jars on the top shelf, but have no other choice; and I can't put my bottle of wine on the top shelf. and the rest of the shelves are small in height. Lastly, the lever that you need to push to get ice is very stiff. I almost feel like I'm going to break it and my husband really does not like how difficult it is to push.
But, it looks lovely, it chills well and overall, we are glad we made the purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful fridge for a family.
on July 28, 2025
Posted by: Mjtj25
[This review was collected as part of a promotion.] So glad I changed my mind on my first order for a new fridge. This one is a great size for us. It has ample room that we didn’t have before. I love the shelves in the door and the main body of the fridge. The freezer has a better layout also. Lots of room we can use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this refrigerator
on August 1, 2025
Posted by: cj56
from Lone Tree, CO
[This review was collected as part of a promotion.] We absolutely love this refrigerator. beautiful inside and out. perfect placement of shelves and compartments. It is exactly what i wanted
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love love love my new fridge
on September 6, 2025
Posted by: Xray
from Ormond beach,FL
[This review was collected as part of a promotion.] I recently bought this to replace an existing fridge that was here when we moved in. It was a whirlpool but not anything like my new Kitchen Aid! Even though it’s only a little deeper in size, the way it’s so thoughtfully set up gives me so much more room in both the fridge part and freezer. I am thrilled to be able to now see everything that’s in side with room to spare! Having the ice maker in the door allows for more shelves and that helps me with organizing. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Always try to see it in person first! I did not...
on September 28, 2025
Posted by: TD390
from Lake Mary, Fl
[This review was collected as part of a promotion.] Purchased on holiday sale. Not bad for the price I paid, but KitchenAid used to be the best. I noticed quite a bit of cost cutting now being done. First the big handles used to be knurled but now are grooved. My other KitchenAids have the older style and no longer match the new handles. Second, the old brand badge on the door is now just an engraved name. The badge was nicer and really stood out. It cools great, but I hear the internal fan running most of the time. Water flow is cold but slow compared to previous fridge. Wish I could adjust that. Platinum interior is nice, but other model types with the same color interior feel more solid and heavyweight. This one feels very lightweight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
fair
on October 1, 2025
Posted by: Jo0104
[This review was collected as part of a promotion.] Love the space and design with that some of the things are so cheap like not having a metal kick plate at the bottom. And extremely noisy, called our appliance store several times on the high pitch noises the machine makes periodically which drives me crazy. they claim this is normal, I can assure you this noise is hard to handle and have had family tell me they hear it too.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 814733
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Plenty of Room
on October 6, 2025
Posted by: Milkbone
from South Carolina
[This review was collected as part of a promotion.] Very pleased with my new refrigerator. It is spacious and holds everything I need. My only complaint is that the ice maker is a bit noisy. But it’s something I can live with.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com