Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
63
4 Stars
26
3 Stars
10
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
71 out of
80)
Customer Reviews for KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
4
do like separate ice and water dispensers
on September 3, 2025
Posted by: squidley
[This review was collected as part of a promotion.] bought approximately 1 month ago due to cost to fix old refrigerator (17 yrs old and excellent product)...new refrigerator is nice, I do not like that you cannot adjust shelving height on the refrigerator and there is only 1 "tall" shelf...old one had one tall shelf on top and one before the drawers started
Written by a customer while visiting kitchenaid.com
Customer Rating
1
TERRIBLE DESIGN
on September 2, 2025
Posted by: Applewood
[This review was collected as part of a promotion.] The engineers that designed the refrigerator side were asleep at the wheel. When you open the door to the widest point, you CAN NOT SLIDE OUT THE DRAWERS OR SHELVES EASILY. YOU NEED TO WIGGLE THEM UP AND DOWN TO PULL THEM OUT TO REACH THE FOOD IN THE BACK OR REMOVE OR JUST TO CLEAN THE BACK PART OF THE SHELVES.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 790350
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing fridge!
on September 1, 2025
Posted by: akat21_1507
[This review was collected as part of a promotion.] I absolutely love my KitchenAid Side-by-Side fridge. It looks gorgeous in my kitchen, and the stainless steel finish is easy to keep clean. The layout makes it so easy to stay organized—everything has its place, and the bright LED lighting makes it simple to see what I have.
It definitely runs cold, which I like because my produce stays fresh longer and my frozen foods stay rock solid. The ice and water dispenser is super convenient, and the shelves and drawers feel sturdy and high quality.
Overall, this fridge is stylish, reliable, and built to last. I’d highly recommend it to anyone who wants a refrigerator that looks great and keeps food perfectly chilled.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good looking refrigerator
on August 30, 2025
Posted by: robertd57_4620
[This review was collected as part of a promotion.] This 28.7 cubic foot KitchenAid full depth side by side refrigerator is a major improvement over my old side by side. This refrigerator is quite appealing to look at. The handles are a premium look and have a nice feel and the wooden drawer is a premium touch. The interior space looks nice and is well lit with the LEDs. It fits a ton of food and provides easy access for my family to grab snacks and drinks, but the drawers don’t go past the door which is unfortunate. It seems to hold temps well and the compressor is quiet and runs infrequently. The selectable water dispenser is nice, but the controls feel a bit cheap. Overall, a solid product that could use some tweaks to make it much better.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Spacious with sturdy stainless steel handles
on August 29, 2025
Posted by: cassandrac163_9758
[This review was collected as part of a promotion.] This fridge is very spacious. The stainless steel handles feel very sturdy and give it a lux freel. We have had it for a month and so far it has been working perfectly. It does not make any noise outside of the occasional ice cube dropping. One thing to note is that the freezer has glass shelves, which are lovely but we have had an ice tray get frozen to one so be careful if you are putting anything wet in the freezer.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this fridge !
on August 25, 2025
Posted by: garyj16_5308
[This review was collected as part of a promotion.] I’ve been using the 28.7 Cu. Ft. Side-by-Side Refrigerator with Panoramic LED Lighting by KitchenAid for a while now, and it has exceeded every expectation. The storage capacity is incredible — I can easily fit all of our weekly groceries, bulk items, and leftovers without ever feeling cramped. The shelves and bins are well-designed and adjustable, making it simple to organize everything from tall juice cartons to smaller snack containers.
The panoramic LED lighting is a game changer. It evenly lights up every corner so I never have to shuffle things around to find what I need. The Platinum interior with metallic accents gives it a premium feel every time I open the doors.
The exterior ice and water dispenser with measured fill is one of my favorite features. It’s accurate, convenient, and saves me from pulling out measuring cups. The water comes out cold and fresh, and the ice maker has been consistent and quiet.
Overall, this fridge combines functionality, style, and reliability. It not only keeps food fresh longer but also adds a modern touch to my kitchen.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the dell tray and the sliding tray to put egg
on August 24, 2025
Posted by: Sue555
[This review was collected as part of a promotion.] Bought about a month ago and love it.So much space I will have problems filling it up
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Pretty impressive and sleek
on August 22, 2025
Posted by: lisav1124_2273
[This review was collected as part of a promotion.] The KitchenAid Side by Side Fridge with Panoramic LED lights is very impressive. This replaced our GE monogram that was 20 years old. The motor is very quiet. The fridge cooled up in about 1 hr. I like how you can control the temps with a push of a button. The inside is very sleek! Though it was the same size as our previous fridge, it seems smaller inside. The shelving is small and I’m not sure how to rearrange them, if they are able to. The pull out wood tray is very handy! My only gripe is the panel that you control the temp on feels like cheap plastic when I’m pressing it for water.
Written by a customer while visiting kitchenaid.com