Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
63
4 Stars
26
3 Stars
10
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
71 out of
80)
Customer Reviews for KitchenAid - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
New kitchen aide
on October 8, 2025
Posted by: Fran p
[This review was collected as part of a promotion.] Everything is working the old one laster 20 years!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Plenty of Room
on October 6, 2025
Posted by: Milkbone
from South Carolina
[This review was collected as part of a promotion.] Very pleased with my new refrigerator. It is spacious and holds everything I need. My only complaint is that the ice maker is a bit noisy. But it’s something I can live with.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
fair
on October 1, 2025
Posted by: Jo0104
[This review was collected as part of a promotion.] Love the space and design with that some of the things are so cheap like not having a metal kick plate at the bottom. And extremely noisy, called our appliance store several times on the high pitch noises the machine makes periodically which drives me crazy. they claim this is normal, I can assure you this noise is hard to handle and have had family tell me they hear it too.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 814733
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Always try to see it in person first! I did not...
on September 28, 2025
Posted by: TD390
from Lake Mary, Fl
[This review was collected as part of a promotion.] Purchased on holiday sale. Not bad for the price I paid, but KitchenAid used to be the best. I noticed quite a bit of cost cutting now being done. First the big handles used to be knurled but now are grooved. My other KitchenAids have the older style and no longer match the new handles. Second, the old brand badge on the door is now just an engraved name. The badge was nicer and really stood out. It cools great, but I hear the internal fan running most of the time. Water flow is cold but slow compared to previous fridge. Wish I could adjust that. Platinum interior is nice, but other model types with the same color interior feel more solid and heavyweight. This one feels very lightweight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed in flow of air in fridge
on September 23, 2025
Posted by: SeanHC14
[This review was collected as part of a promotion.] Took 5 days for fridge to reach temperature, really!!!! Also cannot find where to buy a water filter for unit. Product has been discontinued
Written by a customer while visiting kitchenaid.com
Customer Rating
3
It’s ok
on September 10, 2025
Posted by: Richard85
from Sacramento ca.
[This review was collected as part of a promotion.] It’s fine, I would like more shelf positions. There isn’t allot of room for tall items. Stuff gets lost due to how tight the shelves are. You have to press hard for the water dispenser and it’s pretty slow.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
My 2004 KitchenAid refrigerator had better feature
on September 8, 2025
Posted by: JCEJ
from Virginia Beach, Virginia
[This review was collected as part of a promotion.] They came and set it up and then it was making a terrible noise and the drawers don’t roll as easy and there are no lights where the drawers are at the bottom which was very disappointed, but I’m more concerned about the noise they’re supposed to come out and check it. I had a KitchenAid refrigerator that I bought in 2004 and was very happy with it and I miss the old refrigerator. Love the baskets in the freezer. Love the butter dish compartment that I don’t have in the new one and it has no lights for the bottom drawers in the refrigerator
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 9, 2025
Hello JCEJ. We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we can do so. We have documented all the concerns you have mentioned for review by our managers and engineers. Our managers and engineers do regularly review our files to look for areas in which we can improve our products. We know that can be disheartening, especially when you have just purchased a new refrigerator and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love love love my new fridge
on September 6, 2025
Posted by: Xray
from Ormond beach,FL
[This review was collected as part of a promotion.] I recently bought this to replace an existing fridge that was here when we moved in. It was a whirlpool but not anything like my new Kitchen Aid! Even though it’s only a little deeper in size, the way it’s so thoughtfully set up gives me so much more room in both the fridge part and freezer. I am thrilled to be able to now see everything that’s in side with room to spare! Having the ice maker in the door allows for more shelves and that helps me with organizing. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com