Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Average customer rating
4.3
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
223
4 Stars
99
3 Stars
33
2 Stars
14
1 Star
12
84%of customers recommend this product.
(
148 out of
176)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Customer Rating
3
Hoping this will last longer than last one
on November 12, 2025
Posted by: Jack 74
[This review was collected as part of a promotion.] I hope this is better than the last one, but I wouldn't bet on it as all parts are made overseas. The last one didn't last two years, so I don't expect more out of this one. They are all sorry products and overpriced for what they are.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Big and quiet refrigerator
on November 12, 2025
Posted by: GIS GUY 50
from Uniontown, OH
[This review was collected as part of a promotion.] This refrigerator is much larger and quieter than my previous one. I like the extra space in both the refrigerator and freezer sections along with the LED lighting. It took a while for the unit to cool in the rapid freeze modes, once the proper temperature was reached, the regular operation noise similar to a PC fan running was a nice surprise. It also seems to run for most of the day without the humming noise that resonated into the basement like the old refrigerator. The trapezoidal ice cubes are better than that half moon ones as well, it cools the liquid in the glass faster and doesn't dam up the liquid in the glass as you are drinking it. It takes a full day for the ice reservoir to fill to capacity and about an hour for each batch of ice to be made. The autofill feature is nice too. It takes an air filter to prevent smells (or use a box of baking soda) which is another maintenance item along with the water filter. I hope I get 16 years out of this refrigerator like I did the previous one.
Written by a customer while visiting whirlpool.com
Customer Rating
3
They don't make them like they used to!
on November 13, 2025
Posted by: @JohnP
from Westminster, Maryland
[This review was collected as part of a promotion.] We purchased this last month and within two weeks the ice dispenser stopped working then a week later the ice maker stopped making ice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
As advertised
on November 14, 2025
Posted by: FarmerA
from Ohio
[This review was collected as part of a promotion.] Only had this for two weeks and everything is working fine. very quiet operation
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Spacious
on November 14, 2025
Posted by: Yasmany
from Ft Lauderdale. FL
[This review was collected as part of a promotion.] The refrigerator is super spacious and works great. The deli drawer is very nice to have and the ice and water dispenser is excellent.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Satisfied with purchase so far
on November 14, 2025
Posted by: Stanp
from TX
[This review was collected as part of a promotion.] We've had our new refrigerator a week now and have been very pleased with the performance. Today, our freezer went from '0' to '-1' so we will wait and see what happens there. We've not made any manual adjustments to the controls since setup.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance
on November 15, 2025
Posted by: Gabriel23
from Wisconsin
[This review was collected as part of a promotion.] Nice features, great space and flexibility. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Roomy but noisy!
on November 16, 2025
Posted by: Vegan in NC
from North Carolina
[This review was collected as part of a promotion.] We have lots of room in this refrigerator. It was bought because we could get it in white, I don't like other styles of fridges and the ice maker doesn't take up any room in the freezer because it's in the door. This has lots of freezer shelves, too. But we don't like how the motor on this fridge is NOISY. It sounds like a car that's hard to start or a dying motor sometimes. The pitch of the noise when it runs goes up and down. One sound when we open the doors like the motor is kicking up, then another when we close the doors like the motor is winding down. Sounds like the ending of the song Time Warp from The Rocky Horror PIcture Show movie. This fridge is only dead quiet in the middle of the night after no one has opened it for hours. Thinking about calling for service because this can't be normal, right? If we had known how noisy this fridge is, we would not have bought it.
Written by a customer while visiting whirlpool.com