Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - White
Average customer rating
4.3
(582 Reviews)
Rating breakdown 582 reviews
5 Stars
319
4 Stars
162
3 Stars
55
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
303)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - White
Customer Rating
4
on August 18, 2026
Posted by: A2z?
[This review was collected as part of a promotion.] Ice dispenser is messy some ice chips end up on the floor,,the refrigerator makes groaning sounds occasionally. Temperature control is easy to operate, shelves on the door are good size
Written by a customer while visiting whirlpool.com
Customer Rating
3
Warped freezer outside panel
on August 10, 2026
Posted by: Warped Panel
[This review was collected as part of a promotion.] Product works very well. However, after installation and within 24 hours, the right side panel where the freezer sit, the outer panel started to bulge and continued over several days before stabalizing. Replaced the refridgerator with a like-kind but the problem re-occured. The problem is identified as a design flaw. Outside of the warped panel, the unit has functioned very well.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Features great but quality questionab
on August 5, 2026
Posted by: YosemiteBear
[This review was collected as part of a promotion.] I like the features of my new refrigerator, However, very disappointed that after two months since purchase the icemaker broke down and needs repair..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 11, 2026
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the frustration caused by the ice maker issues in your Whirlpool® Refrigerator. We understand how disappointing it is when an appliance doesn't meet expectations, and we would like to help resolve this for you. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24520540.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24520540.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works great
on August 5, 2026
Posted by: Lauralu
[This review was collected as part of a promotion.] Works well… But absolutely do not do crush dice. Because then you’ll have to get that fixed then it takes a while and it’s kind of a pain. But otherwise it’s Better than a lot of other things I’ve Had
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Eggs freezing
on August 4, 2026
Posted by: 4Cindy2
[This review was collected as part of a promotion.] Eggs are constantly freezing despite changing temperatures in fridge and location where eggs are placed. All other features are great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy for a side by side
on August 3, 2026
Posted by: bamaphd04
[This review was collected as part of a promotion.] I don't love a side-by-side, but this model has more room than the Frigidaire I had before. I don't love the ice maker because it does get icy in the place where the ice bin in but I love the size of the ice cubes, and it does keep up with a lot of use. There are three drawers, which I like quite a bit. I had one melon freeze that was close to the back of the top shelf, but that was probably my fault for putting it in the back
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Product
on August 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Whirlpool side by side fridge has made ne happy that I purchased it the temp is spot on in freezer and refrigerator. I love the led lighting inside and lots of space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
great features
on August 3, 2026
Posted by: mddale
[This review was collected as part of a promotion.] working good in all phases appearance is great temp is consistence
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com