Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Customer Rating
4
Updating to fashion.
on November 1, 2025
Posted by: PRaff
[This review was collected as part of a promotion.] I purchased this appliance 2 weeks ago. I'm learning the new setup. We previously owned a Whirlpool Gold side by side for 26 years. It's still operating in the garage now. Im feeling confident this new stainless , pointless refrigerator will give me an updated smile.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works well, but really loud
on November 2, 2025
Posted by: Me62
[This review was collected as part of a promotion.] Loud, not a fan of the ice and water dispensers when using taller cups.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still on the fence
on November 2, 2025
Posted by: Buds4u
[This review was collected as part of a promotion.] I bought the fridge about 3 weeks ago first thing I had to do is tighten all the screws across the back it rattled something terrible.The ice maker is loud on it when filling a glass. All in it cools like it supposed to but it seems like it runs to much for my likes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet and makes great ice
on November 3, 2025
Posted by: Josephine7
from Sesser, Illinois
[This review was collected as part of a promotion.] ! bought my first Whirlpool side-by-side 48 years ago. It lasted 28 years. i loved it because it was quiet. I replaced it with another Whirlpool side-by-side. It was quiet, too and lasted 20 years. I bought another Whirlpool side-by-side 6 days before I purchased this one. It was noisy and barely made any ice. I am so glad I replaced it with this one. I just wish it had a compartment for butter at the top of the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Attractive and easy
on November 4, 2025
Posted by: Gay B
[This review was collected as part of a promotion.] I bought this appliance about 2 weeks ago, so far I love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on November 5, 2025
Posted by: Susie
from London, Kentucky
[This review was collected as part of a promotion.] So far I really like my new refrigerator. Roomier and more shelves than the old one
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy!
on November 5, 2025
Posted by: Not happy
[This review was collected as part of a promotion.] I bought this refrigerator on October 16, 2025 and had to get it serviced on November 3, 2025 for a faulty part that controlled the cooling system on the refrigerator side. Third party technician did not have the replacement part on hand, therefore, must wait another week for part to arrive. Not happy!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 834460
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Close to perfect.
on November 5, 2025
Posted by: Lexicon
[This review was collected as part of a promotion.] About the only drawback is the water/ice controls which are difficult to use. Also the Measure Fill feature is impossible to program. There is plenty of room and the water filter is convenient to replace.
Written by a customer while visiting whirlpool.com