Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - White
Average customer rating
4.3
(582 Reviews)
Rating breakdown 582 reviews
5 Stars
319
4 Stars
162
3 Stars
55
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
303)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - White
Customer Rating
3
Disappointed
on February 7, 2026
Posted by: pnjb
[This review was collected as part of a promotion.] We like the refrigerator but the water in door has never worked. Ice dispenser works great. Have already had to have warranty repair out to look at. Have only had appliance for a month and there still is no water. Disappointed.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fabulous Refrigerator!
on February 7, 2026
Posted by: Billie&John
[This review was collected as part of a promotion.] Has more room than last refrigerator we had. More bins, shelves on door & freezer. Really like the smaller ice cubes & the quietness of the whole unit in general.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Side by side
on February 5, 2026
Posted by: Shirl
from OH
[This review was collected as part of a promotion.] Love it so far!! Soft lighting, more space, glass shelves in freezer, icemaker in door.
Runs quiet! Hope it lasts atleast 15 years. Finger print resistance, cleans easily.
Runs quiet! Hope it lasts atleast 15 years. Finger print resistance, cleans easily.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 3, 2026
Posted by: None
[This review was collected as part of a promotion.] I'm disappointed that there is no butter/cheese keeper tray for the door. I have had to purchase bins to keep my cheese and butter in.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 2, 2026
Posted by: robshe
[This review was collected as part of a promotion.] Love the space in the refrigerator, but ice slow to make and area to hold ice not that big. We are big ice people!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 2, 2026
Posted by: Doc 43
from washington state
[This review was collected as part of a promotion.] It would be nice to get a bit more simple information on the settings. What we got is so small that we can hardly read it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
A Flaw in the Design
on February 1, 2026
Posted by: Brian
from Oak Park, CA
[This review was collected as part of a promotion.] Nice refrigerator (WRSF5536RZ) however, this design does not allow there to be a butter/dairy container (with opening and closing lid) on the upper side door even though there are built-in supports for it. I checked the model and Whirlpool says a container cannot be accommodated. What's the point of having built-in supports if the model can never accommodate a container? I wish I knew about this before I purchased.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 31, 2026
Posted by: dan1615
from Upstate Georgia
[This review was collected as part of a promotion.] Overall, its a nice refrigerator/freezer. I do have a couple small issues with it;
1) The ice maker is slow and when dispensing ice it is very loud.
2) The drawers do not slide open and shut very smoothly, especially when full.
1) The ice maker is slow and when dispensing ice it is very loud.
2) The drawers do not slide open and shut very smoothly, especially when full.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com