Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - White
Customer Rating
4
Ice Maker Monster
on June 29, 2025
Posted by: 6/25 Whirl
[This review was collected as part of a promotion.] Hey, listen folks. It is a bit premature for you to ask me to review a machine I've only had for a couple of weeks. I'd much prefer you solicit my opinion in a year. That way prospective buyers will receive better information.
But, I'll tell you one thing. The ice dispenser is the loudest one of its kind I've ever heard. I'm serious! I can't dispense ice if anyone in the house is sleeping for fear of waking them and that's no kidding. So we've gone to getting our ice by opening the freezer door and just reaching in after it. That works and it doesn't wake the dead!
Overall the unit works as it should right now despite the trend of refrigerator manufacturers falsely saving money by using the "quick and dirty" method of manufacturing. I'll patiently wait for your next request for a review.
But, I'll tell you one thing. The ice dispenser is the loudest one of its kind I've ever heard. I'm serious! I can't dispense ice if anyone in the house is sleeping for fear of waking them and that's no kidding. So we've gone to getting our ice by opening the freezer door and just reaching in after it. That works and it doesn't wake the dead!
Overall the unit works as it should right now despite the trend of refrigerator manufacturers falsely saving money by using the "quick and dirty" method of manufacturing. I'll patiently wait for your next request for a review.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Loud noise
on June 30, 2025
Posted by: Mark
[This review was collected as part of a promotion.] Like all the features of our new refrigerator but for one thing. As it goes through cycle it makes a very load tapping sound. We have only had this refrigerator for 12 days and it’s a very annoying sound. We are calling Whirlpool today. I will update more latter.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Your model had poor design.
on July 1, 2025
Posted by: David
[This review was collected as part of a promotion.] The bottom shelves in fridge part would not come out far enough. doesn't produce ice cubes fast enough.
Exchanged Whirlpool fridge for GE fridge.
Exchanged Whirlpool fridge for GE fridge.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 746850
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 1, 2025
Posted by: Steve
from West Jordan, Utah
[This review was collected as part of a promotion.] Bought this to replace a 26 cu ft fridge. Nice upgrade
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy Repeat Customer
on July 5, 2025
Posted by: David_NC
[This review was collected as part of a promotion.] Another outstanding refrigerator from Whirlpool! They have been my brand of choice for three decades. Love the pyramid shaped ice cubes. Tons of storage space. Great looking finish on the outside and was pleasantly surprised to find out that the front door was magnetic.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of room
on July 5, 2025
Posted by: Happy camper
from Alabama
[This review was collected as part of a promotion.] I bought my refrigerator a couple of months ago and I am loving it! It is very roomy and keeps things just as it should.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I like the way you change the filter Inside
on July 5, 2025
Posted by: Swen
[This review was collected as part of a promotion.] Seems to be a dependable refrigerator and freezer. Glad I bought it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 6, 2025
Posted by: none
from calif. orange county
[This review was collected as part of a promotion.] the lite in the refrigerator sticks and does not come on when open the door
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com