Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Great features
on March 11, 2026
Posted by: April65
from Parrish florida
[This review was collected as part of a promotion.] Just got our fridge on February 24Th and very happy with it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
SUCKS!
on March 10, 2026
Posted by: Lkrebes
[This review was collected as part of a promotion.] THE ICE MAKER HAS NEVER WORKED!!!! Waiting on the repair tech for the 2nd time. SO.ABSOLUTELY DISAPPOINTED
Response from whirlpool.comBy Branded Team, Consumer Care, March 12, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice maker on your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 932947.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 932947.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Many Great Features
on March 10, 2026
Posted by: Emerald
[This review was collected as part of a promotion.] Even though I bought this refrigerator about a month ago, I had only two weeks to use it before I left for a trip. In those two weeks, I enjoyed several aspects of the appliance. First, the room. I can get so much more in this refrigerator because of the way the shelves are built and that they are adjustable. Next, the lighting. It’s very easy to see all the way to the back, no dark hidy-holes. Also, the size of the ice cubes from the ice maker is much larger than expected and I like that. The freezer also has all the space that I need. I’m sure when I have more time using the refrigerator, I’ll have more things to add to my list of what I like about this appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice dispenser issues..
on March 10, 2026
Posted by: Gale
[This review was collected as part of a promotion.] Spacious frig. Consistent problem with ice maker clog in the dispenser. The ice bin has to be removed from the door and ice dumped and the bin gently shaken and a couple of cubes will fall from the bottom of the bin that were clogging the dispenser. Then the ice can be refilled into the bin and put back into the freezer door. This process needs to be repeated if not used after 10 minutes
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 9, 2026
Posted by: Chip
from WV
[This review was collected as part of a promotion.] experiences I am disappointed in the cold water dispenser and the lack of meat and vegetable drawers
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
My Whirlpool Refrigerator
on March 9, 2026
Posted by: JohnnyP501
[This review was collected as part of a promotion.] I'm very happy with this refrigerator and look forward to years of service!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very roomy
on March 8, 2026
Posted by: Jules59
[This review was collected as part of a promotion.] I am enjoying the extra space in the freezer unit .
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 6, 2026
Posted by: greg
[This review was collected as part of a promotion.] This the second whirlpool refrigerator, The first one had a leak and could not be fixed. This unit had a problem with dispensing ice.
Written by a customer while visiting whirlpool.com