Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
2
Features great but quality questionab
on August 5, 2026
Posted by: YosemiteBear
[This review was collected as part of a promotion.] I like the features of my new refrigerator, However, very disappointed that after two months since purchase the icemaker broke down and needs repair..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 11, 2026
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the frustration caused by the ice maker issues in your Whirlpool® Refrigerator. We understand how disappointing it is when an appliance doesn't meet expectations, and we would like to help resolve this for you. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24520540.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24520540.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works great
on August 5, 2026
Posted by: Lauralu
[This review was collected as part of a promotion.] Works well… But absolutely do not do crush dice. Because then you’ll have to get that fixed then it takes a while and it’s kind of a pain. But otherwise it’s Better than a lot of other things I’ve Had
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Eggs freezing
on August 4, 2026
Posted by: 4Cindy2
[This review was collected as part of a promotion.] Eggs are constantly freezing despite changing temperatures in fridge and location where eggs are placed. All other features are great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy for a side by side
on August 3, 2026
Posted by: bamaphd04
[This review was collected as part of a promotion.] I don't love a side-by-side, but this model has more room than the Frigidaire I had before. I don't love the ice maker because it does get icy in the place where the ice bin in but I love the size of the ice cubes, and it does keep up with a lot of use. There are three drawers, which I like quite a bit. I had one melon freeze that was close to the back of the top shelf, but that was probably my fault for putting it in the back
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Product
on August 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Whirlpool side by side fridge has made ne happy that I purchased it the temp is spot on in freezer and refrigerator. I love the led lighting inside and lots of space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
great features
on August 3, 2026
Posted by: mddale
[This review was collected as part of a promotion.] working good in all phases appearance is great temp is consistence
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge is great
on August 3, 2026
Posted by: Debo Luds
[This review was collected as part of a promotion.] The Fridge is great! So spacious and bright, The lighting is a huge improvement over my old fridge. I love the temp display so we can assure the proper storage of our food.
Outside is easy to clean.
Written by a customer while visiting whirlpool.com
Customer Rating
5
High quality
on August 2, 2026
Posted by: Phuong
[This review was collected as part of a promotion.] work good, doesn't any problem occur, very comfortable
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com