Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
1
on May 24, 2025
Posted by: cem0955cem
from Loxahatchee, FL
[This review was collected as part of a promotion.] We bought this refrigerator a little over a month ago and we hate it. From day one we hardly get any ice, which we all use a lot of. We replaced a horrible Samsung with a Whirlpool which unfortunately isn't any better than a Samsung!! The ice maker produces very little ice. The freezer door is not installed properly - it is not flush with the refrigerator body the way the refrigerator side door is. The icemaker is also not installed properly as it is not sitting properly in the space it is supposed to. It is a big lemon!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 728366.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 728366.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on May 24, 2025
Posted by: J&SBEL
[This review was collected as part of a promotion.] This is the second side by side 28cu. ft we have purchased. The first one was poorly engineered as the freezer door would sever the wiring everytme you opened the door. We were out of warranty and you did nothing to help us.( there should have been a recall, shame on you) We liked the size and features so we decided to try it again since you re engineered the wiring issue. hopefully this one will give us better service.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Enjoy!
on May 23, 2025
Posted by: Chrisleon1095
[This review was collected as part of a promotion.] Had this fridge for a week. No hiccups and everything seems to work great. Love having the extra space in the freezer because of ice being in the door.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice size and features
on May 23, 2025
Posted by: nasmithx5
[This review was collected as part of a promotion.] This refrigerator has great space and lighting. I like the shelf storage and arrangement. The control board is easy to use and navigate. The measured fill is a great feature. The freezer also has great lighting and space. It runs quiet but also seems to run a lot, I wish it turned off more. The water Filter is easy to get to and replace
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refigerator
on May 23, 2025
Posted by: rkw216
[This review was collected as part of a promotion.] Very pleased with our purchase. Really like the features and quality.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on May 22, 2025
Posted by: Brown
from Mansfield,Tx.76063
[This review was collected as part of a promotion.] Bought it on the 12th of May and it broke down the 20th
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 727320.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent features
on May 21, 2025
Posted by: Fmastrog3
(This review was collected as part of a promotion.) I am so happy that I purchase this side by side fridge the best move I did
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall satisfied.
on May 20, 2025
Posted by: Pete13
[This review was collected as part of a promotion.] I’ve had this refridge for one week. So far so good. Like the features and quiet operation. Spacious and optimum uses of technology.
I certainly hope that this one will last longer than the last one I had for about 7 years. (Not Whirlpool)
I certainly hope that this one will last longer than the last one I had for about 7 years. (Not Whirlpool)
Written by a customer while visiting whirlpool.com