Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
2
Really bad start
on June 24, 2025
Posted by: Jeff
from Dover, OH
[This review was collected as part of a promotion.] We had this refrigerator delivered 8 days ago. Four days ago, the ice dispenser broke. Specifically, while trying to get crushed ice, my wife heard a loud grinding. When we removed the ice cube reservoir inside the door, we found that a plastic ring at the base of the unit had broken into several small pieces. I believe a metal cylinder fit inside this ring. It was very disappointing to say the least. Service team from Massillon Home Appliance is coming tomorrow to try to repair our brand new refrigerator. (everything else works fine).
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742548.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
New to whirlpool
on June 24, 2025
Posted by: Mel2
[This review was collected as part of a promotion.] I just got my new whirlpool refrigerator. So far I like it. The only thing that bothers me is that it is a bit noisy when the fan is running. Not used to that. Hopefully I will get to the point that I don’t notice it
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Refrig
on June 21, 2025
Posted by: REFER 2025
from Model: WRSF5536RZ
[This review was collected as part of a promotion.] Purchased a little over 1 month. Like many other reviews, the water does not get cold enought. The coldest water temp I have measured is 58 degrees. I think this could be solved with a stainless steel tube instead of the plastic one. The ice and water dispenser levers seem to be hard to operate. Still haven't found the right positioning to actuate the levers. Other than that, we are well satisfied with the features and performance
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy Refrigerator
on June 11, 2025
Posted by: DConiB
from WV
[This review was collected as part of a promotion.] I truly wanted to give this refrigerator a 5 star but it is the noisiest appliance I have EVER owned. It sounds like when my brothers put hard plastic in the spokes of their bike wheels as kids. It also buzzes. When I called about it, I was told that others reported it sounding like an airplane taking off. I could have a repairman come out at my expense if they found no problem. I personally feel the annoying noise of the appliance is THE problem. Why sell a product with a known issue? Otherwise, I love everything else about the refrigerator. Put a silencer on it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good Price. Looks great.
on June 10, 2025
Posted by: chuck
[This review was collected as part of a promotion.] Food isn't cold enough at default setting (37 degrees). Changed it to 36 and food against the back wall freezes.
Doesn't have a covered dairy shelve on the door. Measured fill doesn't work. Our old refrigerator displayed how much was being dispensed. Much more convenient.
Doesn't have a covered dairy shelve on the door. Measured fill doesn't work. Our old refrigerator displayed how much was being dispensed. Much more convenient.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice upgrade!
on June 5, 2025
Posted by: Preeder
from Michigan
[This review was collected as part of a promotion.] I like the ample storage space. It has more room than our previous appliance. The ice machine seems to produce cubes more quickly as well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!7
on June 2, 2025
Posted by: Carmen
from Washington, Georgia, USA
[This review was collected as part of a promotion.] I'm pleased with my new side by side refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge by Whirlpool
on June 2, 2025
Posted by: HarrisA
[This review was collected as part of a promotion.] I bought this a few weeks ago and I absolutely love my upgraded fridge!
Written by a customer while visiting whirlpool.com