Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Worse refrigerator ever
on April 5, 2026
Posted by: DuaneA
from Lewes DE
Bought this refrigerator January 2026.
3 months later the Noise from with machine is absolutely annoying. I open kitchen to family room cannot even hear TV over the annoying almost 70 dB noise from this piece of junk.
3 months later the Noise from with machine is absolutely annoying. I open kitchen to family room cannot even hear TV over the annoying almost 70 dB noise from this piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good price.
on April 5, 2026
Posted by: MikeM_NH
from Hudson NH
Bought the unit a couple of months ago and slowly adjusting to it. The refrigerator side was slow to cool to temperature and it runs a few degrees warmer than the setting. Unit has lots of room, but the shelf and door bins spacing is off. Either you have really tall shelf spacing or a narrow shelf spacing. Same goes for the door bins. Looking at adding a shelf and door bin to see if I can get the right balance. Sadly they rounded the door bins corners and you loose space that way .. what I could stuff in a previous unit door bin I have to now spread to a door bin and a shelf. Toggles for the ice and water dispenser are odd, though I like the separation. We'll have to wait and see how long this lasts as manufacturers now don't build for long-term usage.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features great value
on March 23, 2026
Posted by: Kt D
from Riverside, ca
[This review was collected as part of a promotion.] Happy customer . Sleek design. Nice finish. Great capacity
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fantastic appliance
on March 22, 2026
Posted by: JuETei
from Las Cruces,NM
[This review was collected as part of a promotion.] I bought this a month ago after years of frustration with my “fancy” 4-door Samsung. After researching, I concluded that Whirlpool had the best ratings for good quality. I also decided a side-by-side was pore practical, particularly the freezer side as it’s easier to organize and retrieve items. For example, I don’t have to bed over as item to get things and since I can see the shelves, I will not forget food items that are there. Also, i wanted something simple that didn’t require a degree in programming for simply changing temperatures or changing the filter. So far, it has not disappointed and I’m very happy with my purchase. And it looks great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
SO MUCH ROOM INSIDE!
on March 22, 2026
Posted by: JoyfullyBlessed
from Modesto
[This review was collected as part of a promotion.] I love my new refrigerator! We had to replace our French-door refrigerator. I’m so glad I listened to my husband’s recommendation to buy a side-by-side refrigerator.
I’m only 5 feet tall and I’m able to reach the top shelf. There are plenty of shelves to have an organizational system in place.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love everything about it!
on March 21, 2026
Posted by: Jujubeans 15
from Satsuma, AL
[This review was collected as part of a promotion.] I can get all my food in it with room to spare! Perfect!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noise Never Stops
on March 21, 2026
Posted by: Mary Sunshine A
from Conway SC
[This review was collected as part of a promotion.] I purchased this after looking at reviews. My refrigerator never stops making a loud noise.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55°F (13°C) and 110°F (43°C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938038.
We’re looking forward to hearing from you.
Marie Q
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55°F (13°C) and 110°F (43°C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938038.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on March 20, 2026
Posted by: Ssnmon
from Lake mills, WI
[This review was collected as part of a promotion.] Ice maker hasn't worked properly since day 1, 3 months later still waiting for it to be fixed! Unacceptable!!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com