Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Whirlpool side by side
on July 26, 2025
Posted by: Cathy Lu
[This review was collected as part of a promotion.] So far I love it - hoping it will last. Plenty of space and well organized shelving
Written by a customer while visiting whirlpool.com
Customer Rating
5
More room than the previous 36” side by side
on July 25, 2025
Posted by: Martha
[This review was collected as part of a promotion.] We bought this 36” Whirlpool side by side (WRSF5536RZ) almost 2 months ago to replace our 21year old 36” Whirlpool side by side. So far we are very happy with the purchase. It’s so much bigger inside than the old one, both the freezer and fridge sides. Love the measured fill feature. We noticed the same louder than previous model hum other reviewers mentioned and the only other thing I would change is the range of temperature, you are limited to a max of 5 degrees F on the freezer. Other than those 2 points, I would highly recommend this Whirlpool model (WRSF5536RZ).
Written by a customer while visiting whirlpool.com
Customer Rating
5
Right size fir our hone
on July 25, 2025
Posted by: Coffieldt
[This review was collected as part of a promotion.] Nice features in a full size refrigerator… Whirlpool was the model with the correct height for kitchen install openings, others at 70 inch high were too high. Delivery team needed to remove refrigerator doors to fit through 32 inch door openings but did an excellent job reassemble the ice maker connections. Operating well as expected in week two of ownership
Written by a customer while visiting whirlpool.com
Customer Rating
4
Honest feedback
on July 25, 2025
Posted by: Wisdom
[This review was collected as part of a promotion.] I'm rating this product as a 4 out of 5 because I don'tfeel I've had enough time to review it's value completely. I do love the refrigerator's larger storage space for sure! I'm not yet sure about the storage bins in the refrigerator as they seem flimsy and may easily break. As for the freezer, I'm peased with it's function.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dissatisfied
on July 24, 2025
Posted by: Laurie
[This review was collected as part of a promotion.] This refrigerator has vegetable preserve issue. I have thrown more vegetables away since I bought this refrigerator.
Response from whirlpool.comBy Branded Team, Consumer Care, July 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 757133.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 757133.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy
on July 23, 2025
Posted by: Can'tSleepInAustin
[This review was collected as part of a promotion.] This is not a top of the line refrigerator and the price reflects that, and I understood that when I purchased it. It has all the features I was looking for, and it looks quite nice in my kitchen. It is noticeably noisier than any previous fridge I've ever owned. I think I'll reach out to customer service and ask about it.
Written by a customer while visiting whirlpool.com
Customer Rating
3
LOUD all the time
on July 22, 2025
Posted by: Mr. Rob
[This review was collected as part of a promotion.] After living with this refrigerator for a few weeks it is annoyingly loud all the time. But other than that it freezes and cools my food.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Features and very quiet operation
on July 22, 2025
Posted by: Chuck K
from Virginia
[This review was collected as part of a promotion.] Great refrigerator with plenty of room. There is only one issue that I don’t like. The ice maker is extremely slow to produce ice and the collector box is way too small. You easily run out of ice quickly and it takes a full day to get it full again.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com