Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
3
See in person to see the cheap plastic inside this
on August 17, 2025
Posted by: Bunny
[This review was collected as part of a promotion.] It cosmetically looks great. The plastic in the refrigerator (the stories on door, the drawers and the shelfing) is very thin in my opinion. For the value, I don’t believe it’s worth the price paid.
It does what it needs to do.. but I ordered over phone… whirlpool has always been top quality.. it’s not quite there anymore.
It does what it needs to do.. but I ordered over phone… whirlpool has always been top quality.. it’s not quite there anymore.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet, stylish , roomy ...Whirlpool quality
on August 17, 2025
Posted by: Rico
from Lexington, SC
[This review was collected as part of a promotion.] We got this about two weeks ago in the midst of the blistering heat wave in the south east . Replaced my 19 year old baby (Whirlpool) of course . She just got tired i guess . Anyway, loved the look of this new unit as did my wife . This seems to have more room . Guess it is the shelves and wider door storage . The only thing I miss is the old ice cube style ( half moon shaped ) . Now we get the standard tiny cubes like my sons LG piece of garbage . At least the Whirlpool actually makes a FULL cube storage supply. Hope this baby lasts as long as her predecessor .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 16, 2025
Posted by: wo14
[This review was collected as part of a promotion.] Bought about two weeks ago and pleased so far. Glad water filter is on the inside-not on outside and bottom.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not so good
on August 16, 2025
Posted by: Eric
from Missouri, Blue Springs 64014
[This review was collected as part of a promotion.] I am writing to express my dissatisfaction with the new Whirlpool refrigerator I recently purchased. I was expecting a higher quality product for the price. The fit and finish around the ice and water dispensers are poor, with a significant gap of approximately one-quarter of an inch.
Additionally, water is dripping from the dispensers, and I am unsure if this is related to a defect or the environmental conditions in my home. I am requesting a solution to these issues
Additionally, water is dripping from the dispensers, and I am unsure if this is related to a defect or the environmental conditions in my home. I am requesting a solution to these issues
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 18, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #769316.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #769316.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Light and Bright and Lits of Room
on August 16, 2025
Posted by: BigAl
[This review was collected as part of a promotion.] We’ve had this refrigerator a few weeks now. We like the temperature displays on the front of the ice and water center. The interior shelves are clear and the interior lighting makes seeing everything inside easy. The doors hold lots of things and take clutter off of the shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks very clean
on August 15, 2025
Posted by: New fridge
[This review was collected as part of a promotion.] Looks very clean works perfect so far very happy with purchase
Written by a customer while visiting whirlpool.com
Customer Rating
4
We'll see
on August 15, 2025
Posted by: JLMM
from Utah
[This review was collected as part of a promotion.] Replacement for GE after 7 years. Really like the Whirlpool. Very stable temperature control. Nice ice maker, which I like that it is in the door freeing up space in the top part of the freezer. Nice lighting inside. Very disappointed in the warranty coverage. Manufacturer confidence in their product should be reflected in their confidence of warranty. We'll see how long this one lasts.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 14, 2025
Posted by: Bostonnorm
[This review was collected as part of a promotion.] I purchased the refrigerator approximately one month ago. I’m very satisfied with the operation of the refrigerator and it does meet my every requirement I had when I purchased it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com