Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
2
So Disappointed
on August 22, 2025
Posted by: Jamie
from Rochester, NY
[This review was collected as part of a promotion.] I had the previous model of this fridge in my old condo. I just purchased a new home and had to settle for this newer version in our newly remodeled kitchen and it is a HUGE disappointment. The new version of measured fill is terrible. You only have three options, 8, 16, and 24 oz. Also the display does not show how many ounces you have filled so far when using the manual fill. I apparently relied heavily on that, because I now miss it desperately. I have no idea why they would have made something that was so great before so much worse. If it ain't broke, don't "fix" it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #776603.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #776603.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Adjustable shelves
on August 21, 2025
Posted by: Vette64
[This review was collected as part of a promotion.] We bought this to replace our 25 year old whirlpool that was still working. Have always had good luck with whirlpool brands. This model had better reviews than other models also the ice and water in the door side by side like our old model was better than front and rear.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice maker problems
on August 20, 2025
Posted by: Derwin
[This review was collected as part of a promotion.] The ice maker would not distribute ice, so we called repair shop and are still waiting for a part to fix it.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 773442.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great investment
on August 20, 2025
Posted by: Robby
[This review was collected as part of a promotion.] We did buy this fridge a month ago and we are very pleased every feature is working
Written by a customer while visiting whirlpool.com
Customer Rating
4
N/A
on August 20, 2025
Posted by: N/A5
[This review was collected as part of a promotion.] It works yea. It freezes and makes ice that is much better than the last unit this unit replaced
Written by a customer while visiting whirlpool.com
Customer Rating
5
The finger print resistant feature is great
on August 19, 2025
Posted by: Female 85
[This review was collected as part of a promotion.] So far so good, even though it is actually too early to tell
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good brand
on August 18, 2025
Posted by: Gracie
[This review was collected as part of a promotion.] We brought this refrigerator on 7/31/2025
and so far we are satisfied if what we purchase
and so far we are satisfied if what we purchase
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 17, 2025
Posted by: Dogmom
[This review was collected as part of a promotion.] I love it so far! I was concerned about the stainless showing fingerprints at first, but this has a great finish on it that doesn’t show them. Simply wipes with a wet cloth and doesn’t show streaks either.
Written by a customer while visiting whirlpool.com