Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
1
Don’t buy this model
on August 27, 2025
Posted by: Unhappy619
from California
[This review was collected as part of a promotion.] Purchased Whirlpool WRSF 5536RZ00. On the water dispenser it takes 4 to 5 ounces of water before it comes out cool! This happens each and every time. You have to take out a cup full dump it and go back and refill your cup again! What an inconvenience! The motor also sometimes runs louder than past refrigerators. Don’t buy, it’s not worth it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the shelves!
on August 26, 2025
Posted by: Barb
[This review was collected as part of a promotion.] I even though my new fridge is a little large for the built-in area, I really love it. The inside shelves are spacious, as are the interior door shelves. We are very happy with our new appliance.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good
on August 25, 2025
Posted by: owner1234
[This review was collected as part of a promotion.] We've had the fridge for 1-2 weeks. It's good, not spectacular. The capacity is good. I would like to have shelves be more adjustable. It takes longer than I would expect to come to temp (24+ hours), and has a wider tolerance than I would like ( set at 36, it may get as low as 33 and as high as 40 without much opening). I like that it is relatively simple. Hopefully it lasts a long time.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Improvements
on August 25, 2025
Posted by: greg79
[This review was collected as part of a promotion.] This model has been upgraded from the one we purchased four years ago. We like the new lighting inside. You can open the doors without having to wait for the inside pressure to adjust. The filter reset button on the front panel is also a welcome upgrade.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on August 24, 2025
Posted by: Mamaw Bobo
[This review was collected as part of a promotion.] Our refrigerator was delivered in mid July. We bought the black color and it looks great. We are very satisfied with the purchase. Love the led lights down the side and the larger shelves on the doors.
Written by a customer while visiting whirlpool.com
Customer Rating
5
size is great
on August 23, 2025
Posted by: Martha
[This review was collected as part of a promotion.] happy so far with my new refrigerator. would recommend it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it !!!
on August 23, 2025
Posted by: Beachbum
from Florida
[This review was collected as part of a promotion.] I LOVE this refrigerator/freezer. I needed more freezer space because I buy in bulk & then vacuum seal my meats, And buy large bags of frozen fruit & vegetables. I have room for everything. It's all organized between all the shelves & the large bin at the bottom. The refrigerator side is the same. Plenty of room for everything and we're a family of 4 hungry adults. The ice bin is wonderful. I love how you can squeeze the handle, pull it open to reach in & get ice if needed. The front ice/water dispenser is always handy. I purposely waited to review this product for about 4 months to give an accurate rating. Seeing a review from someone who's only had it for a week doesn't help me make a decision to buy it or not. And last but not least, the water filter is very easily to reach inside the refrigerator in the right upper corner. Our old filter was at the base of the unit on the outside & made it very awkward to change being on your hands and knees. I highly recommend this unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of space.
on August 22, 2025
Posted by: Connie
[This review was collected as part of a promotion.] I am very happy with this refrigerator. It has a lot of space and I particularly like the roomy door shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com