Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
3
on September 23, 2025
Posted by: Denise
[This review was collected as part of a promotion.] I bought this side-by-side refrigerator about a month ago. I’m very happy with the space and organization in both the refrigerator and freezer. The water and ice dispenser work well. I especially like the pre-measured 8,16, and 24 ounce water settings. But The water dispense doesn’t fit a pitcher to fill. My old refrigerator did and I miss that. The thing really DISLIKE most is, ITS SOO LOUD. 90% of the time you can hear it running. I thought for sure there was something wrong with it, so I called whirlpool and gave them my make and model. They explained to me that this was normal for this refrigerator and many people have called about the same thing. I thought I would get used to it by now, but every time I walk into the kitchen, I can hear it running and it bothers me. I moved the refrigerator that I was replacing down to the garage and it’s plugged in. I’m always listening to see if I hear it running, but I don’t, Its so quiet. I think if I knew this about this whirlpool model in advance, I would’ve chosen a different refrigerator. :( now I guess I’m stuck with it. Other than the loudness I do like it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Bigger and Better
on October 9, 2025
Posted by: Pra59
from Middletown DE
[This review was collected as part of a promotion.] I've only had it for a week, but we have not had any problems and really like our new fridge. Love the extra space in the freezer since the ice maker is in the door.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on November 8, 2025
Posted by: Grumpy
[This review was collected as part of a promotion.] Bought this over a month ago and, after an initial issue with the freezer door switch, it has been working well.
The compressor's design is new compared to the old fridge and it takes some getting used to hearing it run more often, but it's quiet and maintains temperature very well.
The compressor's design is new compared to the old fridge and it takes some getting used to hearing it run more often, but it's quiet and maintains temperature very well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
One Awesome Fridge
on December 5, 2025
Posted by: SteveTinEUG
from Eugene, OR
[This review was collected as part of a promotion.] Very pleased with this refrigerator. Size dimensions were exactly as specified and fit into our space perfectly. It is quite spacious. Love the drawer and shelf assemblies and options for placement. LED lighting truly brightens the interior when open to make it easier to find that gallon of milk that’s right in front of my face! LOL. Ice maker and water dispensers are great. Love the preset water dispenser of 8, 16 and 24 oz. All in all very happy with this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible experience
on August 14, 2025
Posted by: Wade
[This review was collected as part of a promotion.] Brand new and not t cooling. Already have a request for service and have to wait 2 1/2 weeks for service. Not happy!!!
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 767931
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice maker problems
on August 20, 2025
Posted by: Derwin
[This review was collected as part of a promotion.] The ice maker would not distribute ice, so we called repair shop and are still waiting for a part to fix it.
Response from whirlpool.comBy Branded Team, Consumer Care, August 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 773442.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on March 28, 2025
Posted by: laurenw534_8229
[This review was collected as part of a promotion.] I absolutely love the new Whirlpool 36” Side-by-side Refrigerator. I love the containers that came with it. It save some much needed space for our leftovers. It is so quiet, I don’t hear any of the noises that I heard from my Samsung. Definitely a great refrigerator.
Written by a customer while visiting influenster.com
Customer Rating
5
Will never buy anything but Whirlpool
on March 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Is this thing on? It’s so quiet you can’t even tell. The updated lights inside light up the whole fridge and freezer. Built in freshener and filter with easy access. I’m door ice access and the exterior water and ice dispenser with multiple settings. Adjustable shelving. Ample and well utilized space. Temperature control easy access with multiple settings. Whirlpool is the ONLY brand of appliances we purchase. They stand the test of time and the customer service is amazing- if you ever need to use it. The delivery process was quick, easy, trackable. They installed and will do the waterline and take away the old fridge. 100/10 recommend whirlpool appliances.
Written by a customer while visiting influenster.com