Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
2
Terrible dispenser
on September 14, 2025
Posted by: Kmg1
Would have chose differently if I had time. The dispenser trickles out water and won’t dispense the correct amount despite being calibrated more than once.
It’s been more than 24 hrs and we barely have half a bucket of ice.
And like all have mentioned, it is really noisy.
It’s been more than 24 hrs and we barely have half a bucket of ice.
And like all have mentioned, it is really noisy.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 798020.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 798020.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features, great price, but too noisy.
on September 13, 2025
Posted by: Jsb777
[This review was collected as part of a promotion.] This refrigerator is a couple weeks old. I read many reviews about how loud the compressor was, and it is true, the compressor makes a loud buzzing sound which is heard almost 24 hours a day. I tried several simple suggestions, but I’m convinced it’s part of its design. We bought it because it had great features, large internal size, and reasonable price. Some people said the sound was OK, so we decided to take the risk. It’s very nice looking as well.
Written by a customer while visiting whirlpool.com
Customer Rating
5
This one is bigger and has so much more room than
on September 13, 2025
Posted by: Lenya
from Louisville, ky.
[This review was collected as part of a promotion.] I bought this a month ago because my older Whirlpool stopped working. I truly love the whirlpool refrigerators.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 13, 2025
Posted by: cindy1945
from Houston Texas
[This review was collected as part of a promotion.] I am very pleased with this refrigerator except I cannot figure out how to calibrate the measured fill.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on September 12, 2025
Posted by: Doesn’t apply
[This review was collected as part of a promotion.] Purchased this several weeks ago & it is doing a great job! We are very happy with this purchase!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pleased
on September 12, 2025
Posted by: Gary
[This review was collected as part of a promotion.] Bought this a week ago seems to be working fine so far
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very good features
on September 11, 2025
Posted by: David C
[This review was collected as part of a promotion.] The finish is very good
The volume of ice is small in the tray
The lighting is a nice touch
Freezer and Refrigerator is spot on.
Overall a very good appliance
The volume of ice is small in the tray
The lighting is a nice touch
Freezer and Refrigerator is spot on.
Overall a very good appliance
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge
on September 10, 2025
Posted by: Fran
[This review was collected as part of a promotion.] We bought this last week, and it had a few dents. But, works great.
Written by a customer while visiting whirlpool.com