Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
like it
on November 25, 2025
Posted by: masa6
from New York
[This review was collected as part of a promotion.] we have been using for about a week and it's working great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on November 25, 2025
Posted by: RamziKaar
from Nevada
[This review was collected as part of a promotion.] That’s a very good refrigerator with enough space inside and all needed technology, it looks sleek in a new home.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool rating
on November 25, 2025
Posted by: Bpfr
from NC
[This review was collected as part of a promotion.] This is a nice refrigerator. I feel limited in the space but it's adequate. I don't like the noises it makes at times
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice fridge but...
on November 28, 2025
Posted by: griese27703
from Durham,NC
[This review was collected as part of a promotion.] Ice does not dispense through door. If you remove the ice bin and shake it before replacing it in the door it might work one or two times before stopping again. Very frustrating to spend this much on an appliance and have it not work as designed. Also, the freezer door appears to be about a half inch higher than the refrigerator side door - its quite noticeable. Maybe its something I can adjust but why would I need to adjust a brand new refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 1, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Please see the following information for troubleshooting.
1. Confirm Ice Production
Determine if the issue is with the ice maker or the dispenser.
A. Is the Refrigerator Making Ice?
Dispensing Water, but No Ice: The water line is likely fine; focus on the ice maker.
Ice Maker Producing, but Not Ejecting: Perform a hard reset. Unplug the refrigerator for 1 full minute. Wait 2-4 hours, then check for production.
Ice Maker NOT Producing Any Ice: The issue is with the ice maker unit or its water supply. Refer to the "Not Making Ice" section or your Owner's Manual.
2. Verify External Factors and Controls
Basic factors can prevent dispensing.
A. Are Doors Fully Closed?
Context: A safety interlock deactivates the dispenser if the freezer or refrigerator door is ajar.
Action: Ensure both doors are firmly closed and try dispensing again.
B. Is the Control Lock Activated?
Context: The "Control Lock" or "Dispenser Lock" feature deactivates the dispenser paddle/controls but not cooling or ice production.
Action: Locate the control panel and deactivate the lock. Consult the Owner's Manual for unlocking sequence.
C. Is the Dispenser Paddle Fully Engaged?
Context: The dispenser switch requires a firm press.
Action: Use a sturdy glass and firmly press the paddle or pad until the mechanism engages.
How to Dispense: 1. Select output (Water/Ice). 2. Firmly press the glass against the paddle. 3. Pull the glass away to stop.NOTE: Always consult your Owner's Manual for model-specific instructions.3. Check for Ice Obstructions
Ice can clump or clog the chute, preventing movement.
A. Has the Ice Clumped in the Bin?
Context: Infrequent dispensing can cause ice to melt and refreeze into a solid mass.
Action: Remove the bin. Use a plastic utensil to gently break up and discard the clumped ice.
Maintenance: Empty and clean the bin/chute every two weeks to prevent clumping.
WARNING: NEVER use metal or sharp objects to break up ice; this can damage the auger or components.
B. Is the Ice Dispenser Chute Clogged?
Context: Ice fragments can freeze inside the delivery chute.
Action: Wipe the chute and the area beneath the bin with a clean, warm, damp cloth to melt lodged fragments. Dry thoroughly.
4. Verify Ice Bin Installation (In-Door Ice Systems)
Proper bin alignment is crucial for in-door systems.
Context: The dispenser relies on the bin being precisely seated to engage the auger motor.
Action: Remove and carefully reinsert the ice bin, ensuring it is securely "snapped" or locked into its designated position. Refer to the Owner's Manual for diagrams.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 851755
We’re looking forward to hearing from you.
We value your time and would like to look into the concerns with your Refrigerator.
Please see the following information for troubleshooting.
1. Confirm Ice Production
Determine if the issue is with the ice maker or the dispenser.
A. Is the Refrigerator Making Ice?
Dispensing Water, but No Ice: The water line is likely fine; focus on the ice maker.
Ice Maker Producing, but Not Ejecting: Perform a hard reset. Unplug the refrigerator for 1 full minute. Wait 2-4 hours, then check for production.
Ice Maker NOT Producing Any Ice: The issue is with the ice maker unit or its water supply. Refer to the "Not Making Ice" section or your Owner's Manual.
2. Verify External Factors and Controls
Basic factors can prevent dispensing.
A. Are Doors Fully Closed?
Context: A safety interlock deactivates the dispenser if the freezer or refrigerator door is ajar.
Action: Ensure both doors are firmly closed and try dispensing again.
B. Is the Control Lock Activated?
Context: The "Control Lock" or "Dispenser Lock" feature deactivates the dispenser paddle/controls but not cooling or ice production.
Action: Locate the control panel and deactivate the lock. Consult the Owner's Manual for unlocking sequence.
C. Is the Dispenser Paddle Fully Engaged?
Context: The dispenser switch requires a firm press.
Action: Use a sturdy glass and firmly press the paddle or pad until the mechanism engages.
How to Dispense: 1. Select output (Water/Ice). 2. Firmly press the glass against the paddle. 3. Pull the glass away to stop.NOTE: Always consult your Owner's Manual for model-specific instructions.3. Check for Ice Obstructions
Ice can clump or clog the chute, preventing movement.
A. Has the Ice Clumped in the Bin?
Context: Infrequent dispensing can cause ice to melt and refreeze into a solid mass.
Action: Remove the bin. Use a plastic utensil to gently break up and discard the clumped ice.
Maintenance: Empty and clean the bin/chute every two weeks to prevent clumping.
WARNING: NEVER use metal or sharp objects to break up ice; this can damage the auger or components.
B. Is the Ice Dispenser Chute Clogged?
Context: Ice fragments can freeze inside the delivery chute.
Action: Wipe the chute and the area beneath the bin with a clean, warm, damp cloth to melt lodged fragments. Dry thoroughly.
4. Verify Ice Bin Installation (In-Door Ice Systems)
Proper bin alignment is crucial for in-door systems.
Context: The dispenser relies on the bin being precisely seated to engage the auger motor.
Action: Remove and carefully reinsert the ice bin, ensuring it is securely "snapped" or locked into its designated position. Refer to the Owner's Manual for diagrams.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 851755
We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Price and side by side option
on November 28, 2025
Posted by: Wixby
[This review was collected as part of a promotion.] Had it for a week and made it threw thanksgiving no problem
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
A sold side by side
on November 28, 2025
Posted by: Jim29
from Silicone valley CA
[This review was collected as part of a promotion.] I bought this refrigerator about a week ago and have gotten a chance to use it. I like the new stainless steel no finger print finish. The lighting in the refrigerator is a great improvement. The shelves are easy to move, strong and rigid. The freezer has a lot more room than my previous refrigerator with good access and plenty of lighting. The only down side is the refrigerator did not come with a butter compartment at the top of the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replaced my 32 year old whirlpool fridge
on November 28, 2025
Posted by: Mike204
from Ray MI
[This review was collected as part of a promotion.] Replaced my 32 year old Whirlpool which is still working and moved to the garage. Love the lighting and temperature settings on the new one. Which has an extra 2 cubic feet in a slitly larger footprint. Staying with a brand that is reliable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge for the price
on November 30, 2025
Posted by: Zemoga38
from El Paso Tx
[This review was collected as part of a promotion.] So far we have been pleased with our purchase, we went back to side by side from a 4 door French design. I do miss some of the features that the French design offered, but at the end this was decided for us because of our bad experience with Samsung refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com