Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
Great choice side-by-side refrigerator
on September 22, 2025
Posted by: SueB
[This review was collected as part of a promotion.] Very nice side-by-side refrigerator. Has a space for traditional butter storage, but no lift lid shelf. It is working well after 1 week in use. We got the black stainless steel color since our other kitchen appliances are a shiny black. Wish the front was the same matte pebbled finish as the sides. It's a shiny medium gray. There was nothing in the store in that color, so we picked it from a computer screen, which didn't come close to the actual color. Other than the color, we are happy with the purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 20, 2025
Posted by: Manchy
[This review was collected as part of a promotion.] I love the depth of the shelves and how cold everything in the fridge is! The only issue I have is that the left hand handle has one of the screw-in handles that wont stay on properly.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy use/organization
on September 20, 2025
Posted by: Reki
from Virginia
[This review was collected as part of a promotion.] We have been very happy with the ease of set-up and use of our new fridge. It's spacious, easy to adjust (shelving) and brightens up our kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker wouldn’t work
on September 20, 2025
Posted by: Pistol Pete
[This review was collected as part of a promotion.] I bought this two weeks ago. The icemaker would not work. I sent it back and got a different brand.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 802494.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Satisfied
on September 20, 2025
Posted by: Buddy
from Huntsville
[This review was collected as part of a promotion.] This was a smart buy on my part. Completely satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extraordinary cool
on September 20, 2025
Posted by: Rolo
from Pawtucket,RI
[This review was collected as part of a promotion.] Wife is super happy with the new refrigerator, overall performance is excellent and will recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water and Ice levers not labeled so good luck.
on September 19, 2025
Posted by: I'mHungry
[This review was collected as part of a promotion.] Like refrigerator runs quiet. Found dings in door upon opening.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 19, 2025
Posted by: MaryK
from Norfolk, Virginia
[This review was collected as part of a promotion.] I love this refrigerator. It is efficient and quiet and I love how much space it has. The shelves are easy to remove for cleaning!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com