Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
N/A
on August 20, 2025
Posted by: N/A5
[This review was collected as part of a promotion.] It works yea. It freezes and makes ice that is much better than the last unit this unit replaced
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy this model
on August 27, 2025
Posted by: Unhappy619
from California
[This review was collected as part of a promotion.] Purchased Whirlpool WRSF 5536RZ00. On the water dispenser it takes 4 to 5 ounces of water before it comes out cool! This happens each and every time. You have to take out a cup full dump it and go back and refill your cup again! What an inconvenience! The motor also sometimes runs louder than past refrigerators. Don’t buy, it’s not worth it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on September 4, 2025
Posted by: Gaildr
[This review was collected as part of a promotion.] We bought this refrigerator after our 7-year-old GE quit working. So far we are very pleased. It has more room than our previous fridge and the LED lights make it easier to find things. I think you ought to send these surveys out after a couple of years to see where everyone stands.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Pleased
on September 6, 2025
Posted by: Tim2123
from Florida
[This review was collected as part of a promotion.] We bought this refrigerator about 6 weeks ago. So far we are very pleased with it. It is very spacious. The only thing I would change is the temperature indicator on the door front. It reflects the temperature you set the refrigerator in freezer at. I think it would be more advantageous to know what the actual temperature is in both the refrigerator and freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extremely happy
on September 7, 2025
Posted by: Jcrawford21
from Kansas
[This review was collected as part of a promotion.] We were in dire need of a new fridge. Our last one was old and neither the ice or water worked.
Decided to try whirlpool and glad we did! The lighting, space and build quality are so nice.
One month in and we are extremely happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Terrible dispenser
on September 14, 2025
Posted by: Kmg1
Would have chose differently if I had time. The dispenser trickles out water and won’t dispense the correct amount despite being calibrated more than once.
It’s been more than 24 hrs and we barely have half a bucket of ice.
And like all have mentioned, it is really noisy.
It’s been more than 24 hrs and we barely have half a bucket of ice.
And like all have mentioned, it is really noisy.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 798020.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 798020.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 19, 2025
Posted by: MaryK
from Norfolk, Virginia
[This review was collected as part of a promotion.] I love this refrigerator. It is efficient and quiet and I love how much space it has. The shelves are easy to remove for cleaning!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water and Ice levers not labeled so good luck.
on September 19, 2025
Posted by: I'mHungry
[This review was collected as part of a promotion.] Like refrigerator runs quiet. Found dings in door upon opening.
Written by a customer while visiting whirlpool.com