Customer reviews from whirlpool.com
Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Average customer rating
4.3
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
184
4 Stars
82
3 Stars
24
2 Stars
11
1 Star
12
84%of customers recommend this product.
(
105 out of
125)
Customer Reviews for Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Customer Rating
4
N/A
on August 20, 2025
Posted by: N/A5
[This review was collected as part of a promotion.] It works yea. It freezes and makes ice that is much better than the last unit this unit replaced
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy this model
on August 27, 2025
Posted by: Unhappy619
from California
[This review was collected as part of a promotion.] Purchased Whirlpool WRSF 5536RZ00. On the water dispenser it takes 4 to 5 ounces of water before it comes out cool! This happens each and every time. You have to take out a cup full dump it and go back and refill your cup again! What an inconvenience! The motor also sometimes runs louder than past refrigerators. Don’t buy, it’s not worth it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428ffzew and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6421ffzed or Instagram http://spr.ly/6422ffzee. When responding, please include your contact information and reference Case # 786173.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on September 4, 2025
Posted by: Gaildr
[This review was collected as part of a promotion.] We bought this refrigerator after our 7-year-old GE quit working. So far we are very pleased. It has more room than our previous fridge and the LED lights make it easier to find things. I think you ought to send these surveys out after a couple of years to see where everyone stands.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Pleased
on September 6, 2025
Posted by: Tim2123
from Florida
[This review was collected as part of a promotion.] We bought this refrigerator about 6 weeks ago. So far we are very pleased with it. It is very spacious. The only thing I would change is the temperature indicator on the door front. It reflects the temperature you set the refrigerator in freezer at. I think it would be more advantageous to know what the actual temperature is in both the refrigerator and freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extremely happy
on September 7, 2025
Posted by: Jcrawford21
from Kansas
[This review was collected as part of a promotion.] We were in dire need of a new fridge. Our last one was old and neither the ice or water worked.
Decided to try whirlpool and glad we did! The lighting, space and build quality are so nice.
One month in and we are extremely happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on September 19, 2025
Posted by: MaryK
from Norfolk, Virginia
[This review was collected as part of a promotion.] I love this refrigerator. It is efficient and quiet and I love how much space it has. The shelves are easy to remove for cleaning!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water and Ice levers not labeled so good luck.
on September 19, 2025
Posted by: I'mHungry
[This review was collected as part of a promotion.] Like refrigerator runs quiet. Found dings in door upon opening.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 23, 2025
Posted by: Denise
[This review was collected as part of a promotion.] I bought this side-by-side refrigerator about a month ago. I’m very happy with the space and organization in both the refrigerator and freezer. The water and ice dispenser work well. I especially like the pre-measured 8,16, and 24 ounce water settings. But The water dispense doesn’t fit a pitcher to fill. My old refrigerator did and I miss that. The thing really DISLIKE most is, ITS SOO LOUD. 90% of the time you can hear it running. I thought for sure there was something wrong with it, so I called whirlpool and gave them my make and model. They explained to me that this was normal for this refrigerator and many people have called about the same thing. I thought I would get used to it by now, but every time I walk into the kitchen, I can hear it running and it bothers me. I moved the refrigerator that I was replacing down to the garage and it’s plugged in. I’m always listening to see if I hear it running, but I don’t, Its so quiet. I think if I knew this about this whirlpool model in advance, I would’ve chosen a different refrigerator. :( now I guess I’m stuck with it. Other than the loudness I do like it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com