Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
3
Concerned about noise level
on October 14, 2025
Posted by: Ted K
from Des Plaines, IL
[This review was collected as part of a promotion.] We've only had the refrigerator a few days, so it's hard to say if we'll like it or not. The one immediate concern I have is the noise level of the compressor. I reported this, so that it was on record, but have decided to wait a while to see if things change. We have some items loaded in both the refrigerator and freezer, but it's far from full.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice to organize the freezer!~
on October 14, 2025
Posted by: Patricia
from Pana Illinois
[This review was collected as part of a promotion.] LOve this SIde by side fridge! Easier to sort through things in the freezer!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator
on October 14, 2025
Posted by: Lamfam
[This review was collected as part of a promotion.] I bought this a month ago when my Frigidaire side by side quit working. The repairman said it was not worth fixing and suggested that I look at Whirlpool. I am glad I did. We love everything about it and highly recommend it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on October 15, 2025
Posted by: Lilpawz
from Galesburg. Illinois
[This review was collected as part of a promotion.] The appliance is perfect. I thought the ice maker wasn't working but it just turned out to be impatience and user error. Love the side by side. My last refridgerator had a bottom freezer. Hated it@
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge met all Expectations!
on October 15, 2025
Posted by: Yogagirl
[This review was collected as part of a promotion.] The refrigerator has many nice features. Love the meat drawer. I really appreciate the ice and water on the front. One of the main reasons I bought this model. I compared features, such as reliability, and have been quite pleased with my purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nothing except its size to recommend it.
on October 15, 2025
Posted by: Marcia
[This review was collected as part of a promotion.] This refrigerator is not what I expected it to be. The adjustable shelves in the side-by-side refrigerator section cannot be used in the spacing that I need because of the air vents put in bad places! This is causing a waste of space and not really using the 28 cubic feet efficiently. Very bad design.
Also, the refrigerator doesn't keep the compartment at 37 degrees as set by manufacturer and what food is supposed to be kept at. The minute the door is opened, it becomes 50 degrees and stays there a long time after door is shut. I have adjusted the temperature to 35 degrees which has helped a little bit. Maybe my new refrigerator is defective.
This refrigerator is replacing a 34 year old GE one that worked so much better! Guess I know how to take care of refrigerators!
Also, the refrigerator doesn't keep the compartment at 37 degrees as set by manufacturer and what food is supposed to be kept at. The minute the door is opened, it becomes 50 degrees and stays there a long time after door is shut. I have adjusted the temperature to 35 degrees which has helped a little bit. Maybe my new refrigerator is defective.
This refrigerator is replacing a 34 year old GE one that worked so much better! Guess I know how to take care of refrigerators!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Spacious, great lighting!
on October 16, 2025
Posted by: Winter
[This review was collected as part of a promotion.] We bought this one month ago, and we are very pleased! Very spacious and great lighting!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love everything about it!
on October 16, 2025
Posted by: MarLen
[This review was collected as part of a promotion.] Loved it at first sight! Especially the interior and how large the doors’ containers are! The whole interior is large with a third bin and it’s large enough to organize items where they are easier to reach and not crowded at all!
Written by a customer while visiting whirlpool.com