Customer reviews from whirlpool.com
Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Average customer rating
4.3
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
186
4 Stars
82
3 Stars
24
2 Stars
11
1 Star
12
84%of customers recommend this product.
(
107 out of
127)
Customer Reviews for Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Excellent placement of shelves
on September 30, 2025
Posted by: Caroldelight
from Salisbury, NC
[This review was collected as part of a promotion.] I purchased this model a couple months ago and I’m extremely happy with it. It’s very quiet, but gives an alarm if the door is opened too long. I love the adjustable shelves in the refrigerator part and freezer. There’s several shelves and they’re the perfect size to fit wire baskets in. This helps me keep track of my freezer inventory and rotate items. With the bottom freezer I previously had, there wasn’t a way to organize food efficiently and items were buried there a long, long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on September 30, 2025
Posted by: Shurik_66
[This review was collected as part of a promotion.] I bought this fridge just about 3 months ago, so it's too early to talk about good or bad sides of this machine.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on October 1, 2025
Posted by: Gcsky2
[This review was collected as part of a promotion.] Ample space in both frig and freezer. Pleasing appearance on the outside. Ice maker a little noisy when dispensing ice cubes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Roomy and organized
on October 1, 2025
Posted by: dodgerbarbie
[This review was collected as part of a promotion.] It’s a little too soon for a review. I’ve had the refrigerator for a couple of weeks and love it so far. It’s roomy and has the shelving that works best for me… although no compartment for eggs or butter. Fine, I don’t care that much. The icemaker is louder than my old one, but these cubes are better. Overall I’m very happy.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome refrigerator
on October 1, 2025
Posted by: New frig
[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago and I couldn't be happier. It has more room then my previous whirlpool which was 16 years old. The filter is easier to get to as it is inside.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Side by Side refrig
on October 2, 2025
Posted by: refrig
[This review was collected as part of a promotion.] I purchased the refrigerator 2 weeks ago. It is functioning, but only 2 weeks old. The true test will be if the refrigerator lasts 17+ years, like my last one. I have noticed that the fan motor is louder than my previous refrigerator. Not bothersome, but just louder. The ice bucket is much smaller than the one in my previous refrigerator but is adequate. Overall, I am satisfied, but it is early in the life of the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
It’s a fridge.
on October 4, 2025
Posted by: New fridge
from Lenexa, KS 66227-7235
[This review was collected as part of a promotion.] I feel the ice machine is noisy. The handles & door are “off” and was told by the tech I’d need a whole new fridge. They couldn’t anything about the door level. Ugh!!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broken ice maker and defective parts issues under.
on October 4, 2025
Posted by: Matt Andrew
from Florida
[This review was collected as part of a promotion.] Ice maker stopped working less than a month from receiving the Refrigerator. Filed a warranty repair and they did not have the part to fix it when they came the first time. I have a follow up appointment and the part is in and ready to install. Assuming this fixes the refrigerator it already broke in under a month and these are supposed to have the lowest repair rate. I’m not confident in the longevity of this product. One star for Whirlpool warranty trying to fix it. If it’s fixed and I’m only inconvenienced taking all the time out of my day to meet the repair person and all the time without ice, I may give it two stars.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420Ao1BI or Direct Message on Instagram at http://spr.ly/6422Ao1B0, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 816826.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com