Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
1
Don’t recommend
on September 29, 2025
Posted by: Leslie
from California
Bought in January. Already got it serviced a couple times and it still freezes my food in the refrigerator. Empty or full everything freezes and I have to throw it away. And it’s at the highest recommended temperature.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 812687
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks, nice and it works.
on September 30, 2025
Posted by: David J
[This review was collected as part of a promotion.] I had to find a "standard size" refrigerator that fit into a tight space. This unit filled the bill. It looks nice and makes efficient use of interior space. Not the quietest, but not bad. The owner's manual is more of an installation manual. The quick start guide was more helpful when combined with "refrigerator features" in the owner's manual.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So Far So Good
on September 30, 2025
Posted by: ZanAAinDE
[This review was collected as part of a promotion.] Enjoying it so far. Ice cubes are a bit small but doable.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful color and great features!
on September 30, 2025
Posted by: Black Beauty!
[This review was collected as part of a promotion.] I bought this a month ago and I absolutely love it.Everthing is working just great! I love black stainless steel!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent placement of shelves
on September 30, 2025
Posted by: Caroldelight
from Salisbury, NC
[This review was collected as part of a promotion.] I purchased this model a couple months ago and I’m extremely happy with it. It’s very quiet, but gives an alarm if the door is opened too long. I love the adjustable shelves in the refrigerator part and freezer. There’s several shelves and they’re the perfect size to fit wire baskets in. This helps me keep track of my freezer inventory and rotate items. With the bottom freezer I previously had, there wasn’t a way to organize food efficiently and items were buried there a long, long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on September 30, 2025
Posted by: Shurik_66
[This review was collected as part of a promotion.] I bought this fridge just about 3 months ago, so it's too early to talk about good or bad sides of this machine.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on October 1, 2025
Posted by: Gcsky2
[This review was collected as part of a promotion.] Ample space in both frig and freezer. Pleasing appearance on the outside. Ice maker a little noisy when dispensing ice cubes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Roomy and organized
on October 1, 2025
Posted by: dodgerbarbie
[This review was collected as part of a promotion.] It’s a little too soon for a review. I’ve had the refrigerator for a couple of weeks and love it so far. It’s roomy and has the shelving that works best for me… although no compartment for eggs or butter. Fine, I don’t care that much. The icemaker is louder than my old one, but these cubes are better. Overall I’m very happy.
Written by a customer while visiting whirlpool.com