Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
Great choice
on September 24, 2025
Posted by: Roxi
from Plymouth, Michigan
[This review was collected as part of a promotion.] Overall satisfied. Designers should allow consumer determine where shelves are placed on their requirements not fixed shelves. A pilaster strip would remedy that issue. Also ice maker a little on the noisy side.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Large and very functional
on September 24, 2025
Posted by: Fridge
from Texas
[This review was collected as part of a promotion.] We bought this two weeks ago and am so glad we upgraded
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice features
on September 25, 2025
Posted by: Marisol64
[This review was collected as part of a promotion.] I think it is good brand name of whirlpool it was nice refrigator
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the new refrigerator
on September 26, 2025
Posted by: no nickname
[This review was collected as part of a promotion.] This purchase replaced an 11 year old refrigerator with a dead compressor. My only compliant at this time is the placement of the on/off switch fr\or the ice maker.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great attributes.
on September 27, 2025
Posted by: oge39
[This review was collected as part of a promotion.] I am happy with my new refrigerator because the water filter is so easy to change. I like the lighting and the shelving.
Written by a customer while visiting whirlpool.com
Customer Rating
1
DOA
on September 28, 2025
Posted by: John Haggett
from 5043 Beef St
[This review was collected as part of a promotion.] I would love to review the features and benefits of this refrigerator BUT…I bought this 9/3/25 and it was delivered DOA…. It has been one month and I have a brand new unused refrigerator sitting in the middle of my kitchen, I mean brand new!!!!! the blue plastic tape that holds all the shelves in during shipping is still on it, so the only review I can give is it is a large appliance in my way. Waiting on the part to repair the brand new broken fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 810571
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice Maker broke
on September 28, 2025
Posted by: Debbie Wells
[This review was collected as part of a promotion.] Ive had it since may 2025 -( this year).
Ice maker on door been broke since day one. Ive tried registering on line but it doesn't work. I don't know how to contact anyone.
Ice maker on door been broke since day one. Ive tried registering on line but it doesn't work. I don't know how to contact anyone.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 811309
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water & ice dispenser good.
on September 29, 2025
Posted by: Errol
from Rochester Hills, Mi
[This review was collected as part of a promotion.] So far, so good. Is working ok & no problems so far. I had a Kenmore Elite made by Whirlpool, it had better shelves & drawers. Fortunately I was to use them in the new fridge since the inside tracks for them were the same. I like the newer water & ice dispenser better & still evaluating it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com