Customer reviews from whirlpool.com
Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Average customer rating
4.3
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
186
4 Stars
82
3 Stars
24
2 Stars
11
1 Star
12
84%of customers recommend this product.
(
107 out of
127)
Customer Reviews for Whirlpool - 36 Cu. Ft. Side-by-Side Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Great attributes.
on September 27, 2025
Posted by: oge39
[This review was collected as part of a promotion.] I am happy with my new refrigerator because the water filter is so easy to change. I like the lighting and the shelving.
Written by a customer while visiting whirlpool.com
Customer Rating
1
DOA
on September 28, 2025
Posted by: John Haggett
from 5043 Beef St
[This review was collected as part of a promotion.] I would love to review the features and benefits of this refrigerator BUT…I bought this 9/3/25 and it was delivered DOA…. It has been one month and I have a brand new unused refrigerator sitting in the middle of my kitchen, I mean brand new!!!!! the blue plastic tape that holds all the shelves in during shipping is still on it, so the only review I can give is it is a large appliance in my way. Waiting on the part to repair the brand new broken fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 810571
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice Maker broke
on September 28, 2025
Posted by: Debbie Wells
[This review was collected as part of a promotion.] Ive had it since may 2025 -( this year).
Ice maker on door been broke since day one. Ive tried registering on line but it doesn't work. I don't know how to contact anyone.
Ice maker on door been broke since day one. Ive tried registering on line but it doesn't work. I don't know how to contact anyone.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 811309
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water & ice dispenser good.
on September 29, 2025
Posted by: Errol
from Rochester Hills, Mi
[This review was collected as part of a promotion.] So far, so good. Is working ok & no problems so far. I had a Kenmore Elite made by Whirlpool, it had better shelves & drawers. Fortunately I was to use them in the new fridge since the inside tracks for them were the same. I like the newer water & ice dispenser better & still evaluating it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t recommend
on September 29, 2025
Posted by: Leslie
from California
Bought in January. Already got it serviced a couple times and it still freezes my food in the refrigerator. Empty or full everything freezes and I have to throw it away. And it’s at the highest recommended temperature.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 812687
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks, nice and it works.
on September 30, 2025
Posted by: David J
[This review was collected as part of a promotion.] I had to find a "standard size" refrigerator that fit into a tight space. This unit filled the bill. It looks nice and makes efficient use of interior space. Not the quietest, but not bad. The owner's manual is more of an installation manual. The quick start guide was more helpful when combined with "refrigerator features" in the owner's manual.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So Far So Good
on September 30, 2025
Posted by: ZanAAinDE
[This review was collected as part of a promotion.] Enjoying it so far. Ice cubes are a bit small but doable.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful color and great features!
on September 30, 2025
Posted by: Black Beauty!
[This review was collected as part of a promotion.] I bought this a month ago and I absolutely love it.Everthing is working just great! I love black stainless steel!
Written by a customer while visiting whirlpool.com