Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
4
Good refrigerator
on November 21, 2025
Posted by: Cynthia49
from Greenwood sc
[This review was collected as part of a promotion.] Nice size. The icemaker in door is difficult to push and it spits ice over glass into floor
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love this fridge!!
on November 21, 2025
Posted by: JDusek
from Easy Texas
[This review was collected as part of a promotion.] This fridge is awesome. It is deep and wide with plenty of space in the freezer and fridge. Plenty of drawers. I like that the ice bucket is in the door and not taking up the top shelf. I also like that you can set the amount of water to fill and can walk away.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value and good looking fridge
on November 19, 2025
Posted by: Vinnie12390
from WA
[This review was collected as part of a promotion.] Bought fridge a week ago--so far, so good. What an upgrade from our 1992 it replaced
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on November 19, 2025
Posted by: TrinaWeirdo
from Boulder Junction, WI
[This review was collected as part of a promotion.] I am very happy with this item so far. It meets all my needs. When the ice fills it is a little loud.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Does not have adjustable shelves
on November 19, 2025
Posted by: bobo232
from chandler
Had the 325 model which is very fixed, so we moved to this model because Whirlpool advertised adjustable shelves, gallon door storage, and adjustable freezer shelves. The shelves have a single fixed adjustment, not adjustable shelves. It was clear this was to get a check mark on the feature list, while providing no value. The 5 gallon door storage units were 3 gallon shelves and they are rounded, making them less useful (the 325 has square edges). Not impressed at all with this unit and assume this is how whirlpool engineers now (our 10 year old whirlpool had fully adjustable shelves and the gallon shelves, were actually gallon shelves.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. This model Refrigerator is designed with 1 fixed shelf and 3 adjustable shelves in the Refrigerator and Freezer compartments. It also has 3 adjustable door bins in the freezer and 5 adjustable gallon door bins in the Refrigerator. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 843251
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. This model Refrigerator is designed with 1 fixed shelf and 3 adjustable shelves in the Refrigerator and Freezer compartments. It also has 3 adjustable door bins in the freezer and 5 adjustable gallon door bins in the Refrigerator. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 843251
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome refrigerator
on November 18, 2025
Posted by: Craziyankee
from Cameron ny
[This review was collected as part of a promotion.] Bought it about a month and love it. Love the storage space. It's great having an automatic ice maker.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost as good as our 20 year old Whirlpool
on November 18, 2025
Posted by: MBAQ
from Colorado
[This review was collected as part of a promotion.] I am enjoying the space it has. I am missing a couple of things. The covered butter shelf from the old model as well as being able to dispense ice while dispensing the water. The dispenser bars are really tight. Overall it is a really nice refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice looking unit with features that meet our need
on November 18, 2025
Posted by: LaneC
from FL
[This review was collected as part of a promotion.] My wife is very pleased with this purchase. So far it has been an excellent unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com