Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
2
So Disappointed
on August 22, 2025
Posted by: Jamie
from Rochester, NY
[This review was collected as part of a promotion.] I had the previous model of this fridge in my old condo. I just purchased a new home and had to settle for this newer version in our newly remodeled kitchen and it is a HUGE disappointment. The new version of measured fill is terrible. You only have three options, 8, 16, and 24 oz. Also the display does not show how many ounces you have filled so far when using the manual fill. I apparently relied heavily on that, because I now miss it desperately. I have no idea why they would have made something that was so great before so much worse. If it ain't broke, don't "fix" it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 25, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #776603.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #776603.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lots of space.
on August 22, 2025
Posted by: Connie
[This review was collected as part of a promotion.] I am very happy with this refrigerator. It has a lot of space and I particularly like the roomy door shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it !!!
on August 23, 2025
Posted by: Beachbum
from Florida
[This review was collected as part of a promotion.] I LOVE this refrigerator/freezer. I needed more freezer space because I buy in bulk & then vacuum seal my meats, And buy large bags of frozen fruit & vegetables. I have room for everything. It's all organized between all the shelves & the large bin at the bottom. The refrigerator side is the same. Plenty of room for everything and we're a family of 4 hungry adults. The ice bin is wonderful. I love how you can squeeze the handle, pull it open to reach in & get ice if needed. The front ice/water dispenser is always handy. I purposely waited to review this product for about 4 months to give an accurate rating. Seeing a review from someone who's only had it for a week doesn't help me make a decision to buy it or not. And last but not least, the water filter is very easily to reach inside the refrigerator in the right upper corner. Our old filter was at the base of the unit on the outside & made it very awkward to change being on your hands and knees. I highly recommend this unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
size is great
on August 23, 2025
Posted by: Martha
[This review was collected as part of a promotion.] happy so far with my new refrigerator. would recommend it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on August 24, 2025
Posted by: Mamaw Bobo
[This review was collected as part of a promotion.] Our refrigerator was delivered in mid July. We bought the black color and it looks great. We are very satisfied with the purchase. Love the led lights down the side and the larger shelves on the doors.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Improvements
on August 25, 2025
Posted by: greg79
[This review was collected as part of a promotion.] This model has been upgraded from the one we purchased four years ago. We like the new lighting inside. You can open the doors without having to wait for the inside pressure to adjust. The filter reset button on the front panel is also a welcome upgrade.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good
on August 25, 2025
Posted by: owner1234
[This review was collected as part of a promotion.] We've had the fridge for 1-2 weeks. It's good, not spectacular. The capacity is good. I would like to have shelves be more adjustable. It takes longer than I would expect to come to temp (24+ hours), and has a wider tolerance than I would like ( set at 36, it may get as low as 33 and as high as 40 without much opening). I like that it is relatively simple. Hopefully it lasts a long time.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the shelves!
on August 26, 2025
Posted by: Barb
[This review was collected as part of a promotion.] I even though my new fridge is a little large for the built-in area, I really love it. The inside shelves are spacious, as are the interior door shelves. We are very happy with our new appliance.
Written by a customer while visiting whirlpool.com