Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Great features and really quiet
on December 15, 2025
Posted by: Db53
[This review was collected as part of a promotion.] I purchased this refrigerator to replace another 8 year old fridge that just stopped working. So far I am extremely pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Same ole ice maker issues
on December 15, 2025
Posted by: Springcasa
[This review was collected as part of a promotion.] i bought this only because of ice maker issue and claim had buy new door as wiring broke at bottom on freezer door (defect by my repair man on 2017 model) leaving to short of wire to he claimed even temporary. fix. This new one ice maker has frozen ice in bin to lock arm or clogged/jammed cubes in blades. This makes dispense petal to not engage. Otherwise would rate it a 4 star.
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 877141
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 14, 2025
Posted by: Jim S
from Richmond, VA
[This review was collected as part of a promotion.] We bought this refrigerator less than a month ago and have been pleased with it's performance and appreciate that it has more room than the similar Samsung it replaced. The only complaint my wife has is the lack of a small covered space to store butter in the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Large capacity
on December 14, 2025
Posted by: Ray22
from tucson az
[This review was collected as part of a promotion.] I bought about a month ago and we are very pleased with it's performance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Our first Whirlpool refrigerator product
on December 14, 2025
Posted by: Stirnman
[This review was collected as part of a promotion.] We have had this refrigerator for approx 3 weeks and so far has lived to to our expectations. we picked the side by side because of the way our kitchen layout is. We find the lower drawer model cumbersome and hard to access items to use (can't readily see what you need). At first after dispensing the ice bucket 3 or four time before use, the ice jammed up and would not dispense ice(it kind of froze up). We cleaned out the auger, ice bucket and turned up the temperature in the freezer area. Ice has now be dispensing normally. All in all pleased with the product
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great size. Could use some improvements.
on December 14, 2025
Posted by: nj2ette
from Rogers, MN
[This review was collected as part of a promotion.] Love; the size and the options to adjust the shelves. The doors are just deep enough to hold a gallon jug. And the tops of the doors do not have the additional inch of height because the hinges are inside the corners.
Do not like; the loudness of the motor when the fridge is cooling - way louder than my last three fridges. Also, the icemaker makes more noise (is there less insulation on the freezer side?) when dropping a new load of ice into the storage chamber.
Do not like; the loudness of the motor when the fridge is cooling - way louder than my last three fridges. Also, the icemaker makes more noise (is there less insulation on the freezer side?) when dropping a new load of ice into the storage chamber.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like fingerprint resistant
on December 14, 2025
Posted by: Kelli68
[This review was collected as part of a promotion.] Apparently, the air filter was not included. I need to order one, but don’t know where the website is.
I think the refrigerator will be fine. It is too soon to judge, but so far it works well. The “in-door” ice feature, is frustrating, the button needs to be pushed at a certain area, for it to work…..my former one, did not, but I guess I will learn.
I should have tried before buying.
I think the refrigerator will be fine. It is too soon to judge, but so far it works well. The “in-door” ice feature, is frustrating, the button needs to be pushed at a certain area, for it to work…..my former one, did not, but I guess I will learn.
I should have tried before buying.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Like it a lot
on December 14, 2025
Posted by: pfatxxxxwe99
[This review was collected as part of a promotion.] I am taking a little time to get used to a side by side rather than the big drawer freezer,, but so far I love being able to sort things and see things better when I can individually place things on shelves. I hated digging through that drawer looking for something.
Written by a customer while visiting whirlpool.com