Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Best refrigerator by far
on December 20, 2025
Posted by: Dee One
from Forsyth, GA
[This review was collected as part of a promotion.] Absolutely love this refrigerator! Spacious, quiet and loaded with features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy with it!
on December 20, 2025
Posted by: Kapuna
from FLorida
[This review was collected as part of a promotion.] Like it very much. It is quite roomy. The ice and water paddles take a little getting used to but work quite well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge
on December 19, 2025
Posted by: Aw heck
[This review was collected as part of a promotion.] I bought this on Black Friday. I'm doing a total kitchen remodel so I'm not using it at this point in time. However I've always had Whirlpool products and have been very happy so far.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on December 19, 2025
Posted by: Frank
[This review was collected as part of a promotion.] I am very happy with this refrigerator.It replaced a 10 year old Whirlpool which was equipped with a butter/dailry shelf that had a cover.For the price I paid I feel they’re should have been that type of shelf especially since it seems there is room on the door to accommodate one.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks Promising
on December 18, 2025
Posted by: My New Refrigerator
[This review was collected as part of a promotion.] thought this was the best option in this price range. You will HEAR this refrigerator. No top door butter compartment. Drawers in refrigerator do not seal closed. Feel like if you put to much weight on them they will break. The front side by side doors do not seal the same the freezer door closes tighter than the refrigerator door which sticks out about a 1/4 inch unless you push it tight. Do not like that the temperature controls are on the front water panel and could easily be hit by mistake or by a child. When I called for help finding and downloading an owners manual they registered the product and only cared about selling me an extended warranty. Nothing is made to last anymore. Just want a basic refrigerator no smart features that is durable quiet and has a warranty for 3-5 years because they believe in their product. Installers do not care it you know what to do they are in and out as fast as possible. Still much tape to remove requiring you to pull out shelves and draws. Difficult to remove the plastic that is in the seams of the door. Otherwise looks good stainless cleans easily. 3 days for ice maker to fill completely the first time but used to this from our old Kitchen Aid. How many years I get out of this without a repair will be the deciding factor hoping for the best.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 17, 2025
Posted by: Tootie
[This review was collected as part of a promotion.] Disappointed that the ice through the door dispenser doesn't work.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 15, 2025
Posted by: Dave
[This review was collected as part of a promotion.] Very unhappy with this product. It has a vibration hum and I’ve tried to report the problem on the customer access line which is a useless effort since no one answers
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 877702
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 877702
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Glad we went with SS
on December 15, 2025
Posted by: DK61
from Virginia
[This review was collected as part of a promotion.] Have had for approx a month now. Very happy with so far. The stainless surface is definitely user friendly!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com