Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Average customer rating
4.3
(580 Reviews)
Rating breakdown 580 reviews
5 Stars
319
4 Stars
161
3 Stars
54
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
244 out of
302)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black
Customer Rating
5
Refrigerator
on December 27, 2025
Posted by: Refrigerator
[This review was collected as part of a promotion.] I bought this refrigerator this months and my children loves the crushed ice machine.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Don't hesitate to purchase this one
on December 25, 2025
Posted by: Parman72
[This review was collected as part of a promotion.] So far this is the best refrigerator we have ever had. Lots of storage, keeps perfect temperature and the ice maker is the best.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product, but need improvement
on December 22, 2025
Posted by: Frankybegood
from Pasadena Area
[This review was collected as part of a promotion.] I am a Mechanical engineer and specialized in product QA and QC.
Here are my comments
Door Shelves The walls needs to be thinker so it could be more sturdier. Most likely the shelves will break or crack with the first three years.
Refrigerator Shelves - Are thin Tempered Glass, it needs to be thicker to prevent from shattering.
The refrigerator, and freezer section Storage walls are thin, and most likely will crack within four years of service.
Here are my comments
Door Shelves The walls needs to be thinker so it could be more sturdier. Most likely the shelves will break or crack with the first three years.
Refrigerator Shelves - Are thin Tempered Glass, it needs to be thicker to prevent from shattering.
The refrigerator, and freezer section Storage walls are thin, and most likely will crack within four years of service.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New fridge in my kitchen
on December 21, 2025
Posted by: skip0241
from Spotsylvania, Virginia
[This review was collected as part of a promotion.] Great fridge, plenty of room, great ice maker and running perfectly!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome Fridge
on December 21, 2025
Posted by: Leslie617
from Warrenville, SC
[This review was collected as part of a promotion.] This is my third or fourth Whirlpool side-by-side refrigerator, and I believe probably my favorite one. My last one only lasted 11 months due to a major power surge in the house, so we ran right out and got another one. We have a limited space and this refrigerator fits perfect. Love everything about it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 21, 2025
Posted by: Kim Mom
from Boston Ma.
[This review was collected as part of a promotion.] I love my new refrigerator! I had my old one fridge for about 18 yrs. so it was definitely time for a new. I like the style, the LED lights and color and ice maker.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge
on December 21, 2025
Posted by: Billk
from New Bedford, MA
[This review was collected as part of a promotion.] I purchased this last month. It was delivered on 12-13-25. I can't get over the amount of room in this fridge.
Putting the ice maker in the door was a great idea. We had a Frigidaire side by side. Only had 2 drawers. This one has 3 like it should. Had a whirlpool many years ago and were happy with it except the water filter was in the bottom. This one is above the top shelf. It is also quiet. Hope it lasts a long time.
Putting the ice maker in the door was a great idea. We had a Frigidaire side by side. Only had 2 drawers. This one has 3 like it should. Had a whirlpool many years ago and were happy with it except the water filter was in the bottom. This one is above the top shelf. It is also quiet. Hope it lasts a long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great features, but ice dispenser didn’t work.
on December 20, 2025
Posted by: J.B.
[This review was collected as part of a promotion.] Unfortunately the ice dispenser did not work the day after it was delivered. Everything else is great. I love the amount of space and the look.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 31, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
Please see the following information for troubleshooting.
1. Confirm Ice Production
Determine if the issue is with the ice maker or the dispenser.
A. Is the Refrigerator Making Ice?
Dispensing Water, but No Ice: The water line is likely fine; focus on the ice maker.
Ice Maker Producing, but Not Ejecting: Perform a hard reset. Unplug the refrigerator for 1 full minute. Wait 2-4 hours, then check for production.
Ice Maker NOT Producing Any Ice: The issue is with the ice maker unit or its water supply. Refer to the "Not Making Ice" section or your Owner's Manual.
2. Verify External Factors and Controls
Basic factors can prevent dispensing.
A. Are Doors Fully Closed?
Context: A safety interlock deactivates the dispenser if the freezer or refrigerator door is ajar.
Action: Ensure both doors are firmly closed and try dispensing again.
B. Is the Control Lock Activated?
Context: The "Control Lock" or "Dispenser Lock" feature deactivates the dispenser paddle/controls but not cooling or ice production.
Action: Locate the control panel and deactivate the lock. Consult the Owner's Manual for unlocking sequence.
C. Is the Dispenser Paddle Fully Engaged?
Context: The dispenser switch requires a firm press.
Action: Use a sturdy glass and firmly press the paddle or pad until the mechanism engages.
How to Dispense: 1. Select output (Water/Ice). 2. Firmly press the glass against the paddle. 3. Pull the glass away to stop.NOTE: Always consult your Owner's Manual for model-specific instructions.3. Check for Ice Obstructions
Ice can clump or clog the chute, preventing movement.
A. Has the Ice Clumped in the Bin?
Context: Infrequent dispensing can cause ice to melt and refreeze into a solid mass.
Action: Remove the bin. Use a plastic utensil to gently break up and discard the clumped ice.
Maintenance: Empty and clean the bin/chute every two weeks to prevent clumping.
WARNING: NEVER use metal or sharp objects to break up ice; this can damage the auger or components.
B. Is the Ice Dispenser Chute Clogged?
Context: Ice fragments can freeze inside the delivery chute.
Action: Wipe the chute and the area beneath the bin with a clean, warm, damp cloth to melt lodged fragments. Dry thoroughly.
4. Verify Ice Bin Installation (In-Door Ice Systems)
Proper bin alignment is crucial for in-door systems.
Context: The dispenser relies on the bin being precisely seated to engage the auger motor.
Action: Remove and carefully reinsert the ice bin, ensuring it is securely "snapped" or locked into its designated position. Refer to the Owner's Manual for diagrams.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 883348
We’re looking forward to hearing from you.
We value your time and would like to look into the concerns with your Refrigerator.
Please see the following information for troubleshooting.
1. Confirm Ice Production
Determine if the issue is with the ice maker or the dispenser.
A. Is the Refrigerator Making Ice?
Dispensing Water, but No Ice: The water line is likely fine; focus on the ice maker.
Ice Maker Producing, but Not Ejecting: Perform a hard reset. Unplug the refrigerator for 1 full minute. Wait 2-4 hours, then check for production.
Ice Maker NOT Producing Any Ice: The issue is with the ice maker unit or its water supply. Refer to the "Not Making Ice" section or your Owner's Manual.
2. Verify External Factors and Controls
Basic factors can prevent dispensing.
A. Are Doors Fully Closed?
Context: A safety interlock deactivates the dispenser if the freezer or refrigerator door is ajar.
Action: Ensure both doors are firmly closed and try dispensing again.
B. Is the Control Lock Activated?
Context: The "Control Lock" or "Dispenser Lock" feature deactivates the dispenser paddle/controls but not cooling or ice production.
Action: Locate the control panel and deactivate the lock. Consult the Owner's Manual for unlocking sequence.
C. Is the Dispenser Paddle Fully Engaged?
Context: The dispenser switch requires a firm press.
Action: Use a sturdy glass and firmly press the paddle or pad until the mechanism engages.
How to Dispense: 1. Select output (Water/Ice). 2. Firmly press the glass against the paddle. 3. Pull the glass away to stop.NOTE: Always consult your Owner's Manual for model-specific instructions.3. Check for Ice Obstructions
Ice can clump or clog the chute, preventing movement.
A. Has the Ice Clumped in the Bin?
Context: Infrequent dispensing can cause ice to melt and refreeze into a solid mass.
Action: Remove the bin. Use a plastic utensil to gently break up and discard the clumped ice.
Maintenance: Empty and clean the bin/chute every two weeks to prevent clumping.
WARNING: NEVER use metal or sharp objects to break up ice; this can damage the auger or components.
B. Is the Ice Dispenser Chute Clogged?
Context: Ice fragments can freeze inside the delivery chute.
Action: Wipe the chute and the area beneath the bin with a clean, warm, damp cloth to melt lodged fragments. Dry thoroughly.
4. Verify Ice Bin Installation (In-Door Ice Systems)
Proper bin alignment is crucial for in-door systems.
Context: The dispenser relies on the bin being precisely seated to engage the auger motor.
Action: Remove and carefully reinsert the ice bin, ensuring it is securely "snapped" or locked into its designated position. Refer to the Owner's Manual for diagrams.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 883348
We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com